IT Service Desk Team Lead

8 months ago


Blackpool, United Kingdom Adria Solutions Full time

Our client based near Blackpool is currently looking for an IT Service Desk Leader. You will be responsible for delivering an excellent IT Service Desk Function for our clients and office users on a day-to-day basis. Working with a small team of experienced support analysts; your role will include day-to-day monitoring of call queues, monitoring of SLA's, Escalations, workload allocation, trend analysis, team development, and the preparation/build of hardware, for use in the business.

**Responsibilities**:
***:

- Providing excellent IT support to our store and office colleagues across Windows and iOS platforms to cover trading hours - weekend and evening on call will be a part of the role on a rota basis.
- Supporting Microsoft Office and Applications
- End-user training
- Assisting in software testing prior to the release of our own in-house point of sale
- Assisting in the preparation of new store and replacement PCs and point of sale
- Helping to ensure solutions are secure and data is protected according to the company policy

**Skills**:
***:

- Recognised IT qualification or ability to demonstrate relevant IT experience
- IT Service Desk supervisory experience
- Ability to communicate well & work with other team members, departments, and our store teams
- Experience with Microsoft Windows
- Familiarity with Microsoft Office
- Basic Networking principles
- Willingness to learn
- Excellent analytical skills. attention to detail, accuracy, and consistency

**Benefits**:
***:

- Profit share bonus
- Wellbeing scheme
- Life assurance

**IT Service Desk Team Lead - Blackpool**:



  • Blackpool, United Kingdom Tandem Bank Full time

    **Job Title**:IT Service Desk Team Leader **Working Pattern**: Monday to Friday, 36.25 hours per week **Salary**: up to £45,000 and up to 20% bonus **Location**: Blackpool (Hybrid - 1/2 days a week in the office), with occasional expensed travel to our Cardiff, London, Durham and Manchester offices **At Tandem, we're not just a bank; we're a movement for...


  • Blackpool, United Kingdom Tandem Bank Full time

    **Job Title**:IT Service Desk Team Leader **Working Pattern**: Monday to Friday, 36.25 hours per week **Salary**: up to £38,000 and up to 20% bonus **Location**: Blackpool (Hybrid), with occasional expensed travel to our Cardiff, London, Durham and Manchester offices **At Tandem, we're not just a bank; we're a movement for positive change. If you're an...


  • Blackpool, Blackpool, United Kingdom RBH Full time

    About the RoleThe Duty Manager at The Imperial Hotel Blackpool will be responsible for leading the front desk team and overseeing daily hotel operations. Key responsibilities include:Delivering exceptional guest experiences through efficient and friendly serviceCollaborating with department heads to drive continuous improvementMaintaining thorough knowledge...

  • Front Desk Ambassador

    4 weeks ago


    Blackpool, Blackpool, United Kingdom The Imperial Hotel Blackpool Full time

    At The Imperial Hotel Blackpool, we believe that our people are our greatest asset. That's why we're passionate about finding the right individuals to join our team. As a Receptionist, you will be the first point of contact for our guests, and it is your role to create a warm and welcoming experience that sets the tone for their stay.As a Front...


  • Blackpool, Blackpool, United Kingdom Genix Healthcare Full time

    Front Desk Coordinator Role:Genix Healthcare in Blackpool is looking for a skilled Front Desk Coordinator to join our dental team. As a key member of our front office staff, you will play a vital role in delivering exceptional patient care and ensuring seamless administrative processes.The ideal candidate will possess excellent communication and...

  • Front Desk Ambassador

    2 weeks ago


    Blackpool, Blackpool, United Kingdom RBH Full time

    The Imperial Hotel Blackpool, situated on North Promenade, offers a unique blend of Victorian elegance and modern comforts. As a 4-star hotel, it provides an ideal setting for business visitors with fourteen meeting rooms that can cater to up to 600 delegates.A DAY IN THE LIFE OF A FRONT DESK AMBASSADORYou will be responsible for handling 'check-in' and...


  • Blackpool, Blackpool, United Kingdom RBH Full time

    About UsAt RBH, we pride ourselves on being a forward-thinking hotel management company. Our commitment to excellence and innovation has earned us the top spot in the hospitality industry.Our OpportunityWe are seeking an experienced Front Office Manager to join our team at the Holiday Inn Blackpool. This is a fantastic opportunity to lead a talented team and...


  • Blackpool, United Kingdom Ascent Trampoline Park Full time

    **Job description** - Receive payments by cash, credit cards, vouchers, or gift cards. - Timely sale and processing of jump tickets, merchandise, passes, vouchers, or other retail items to customers. - Greet and assist customers entering the park. - Process online bookings - Assist customers with waiver completion and verify new customer waivers. - Prepare...


  • Blackpool, Blackpool, United Kingdom Entrust Social Care Ltd Full time

    Job OverviewWe are seeking an experienced Social Work Manager to lead our Children's Targeted Intervention Service. As a key member of our team, you will be responsible for managing a team of social workers who deliver support to children, young people, and families across the town.


  • Blackpool, Blackpool, United Kingdom CV-Library Full time

    We are seeking a talented Customer Support Specialist to join our team at CV-Library. This is a full-time role based in the Lancaster area, with a competitive salary of £28,000 per annum.The successful candidate will work as part of our optical lab services team, providing excellent customer service to opticians across the UK. Key responsibilities...

  • Care Team Lead

    4 weeks ago


    Blackpool, Blackpool, United Kingdom Creative Support Ltd Full time

    We are recruiting a Care Team Lead for our supported living and outreach service in the UK, providing person-centred support to adults with learning disabilities, some of whom have autism spectrum conditions and complex needs.This is a great opportunity to take on a leadership role, receiving ongoing training to help you further your personal and...


  • Blackpool, Blackpool, United Kingdom Service Care Legal Full time

    We are working with a leading law firm in the UK to find an experienced Immigration Solicitor to join its team.This role offers a competitive salary of £35,000 - £40,000 per annum, dependent on experience.The key responsibilities include:Handling initial contacts for all business-based UK Immigration queries.Managing a high volume of UK Immigration...

  • Team Administrator

    6 months ago


    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    To provide a professional administrative service to the MSK & Podiatry Teams based at Whitegate Health Centre, Whitegate Drive, Blackpool. This requires the daily computer use of Patient Administration Systems and Microsoft Office programmes. The work primarily involves administrative duties such as handling telephone appointment bookings and enquiries from...


  • Blackpool, Blackpool, United Kingdom Maximus Full time

    Job OverviewMaximus is a global organization that specialises in providing health and employment services. As a Team Performance Leader, you will be responsible for the daily management of productivity and quality performance of a team of employees.Key ResponsibilitiesSupervise a team of employees to deliver output and quality targetsSet challenging personal...

  • Team Leader

    5 months ago


    Blackpool, United Kingdom William Hill Full time

    **Location** Lancashire BLACKPOOL BOND STREET FY4 1BW **Contract type** Full-time **Salary** £23,989.39 **Hours** 37.5 - For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.As a Team Leader in one of our betting...

  • Team Administrator

    6 months ago


    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    To provide a professional administrative service to the MSK & Podiatry Teams based at Whitegate Health Centre, Lytham Primary Care Centre &/or Fleetwood Hospital This requires the daily computer use of Patient Administration Systems and Microsoft Office programmes. The work primarily involves administrative duties such as handling telephone appointment...

  • Cafe Team Lead

    6 days ago


    Blackpool, Blackpool, United Kingdom OneRetail Full time

    Career progression within OneRetail as a Cafe Team Lead involves taking ownership of day-to-day operations in our fast-paced cafe environment.Our Cafe Supervisor will be responsible for managing a small team, including delegating tasks, monitoring performance, and providing coaching and feedback. You will also be expected to maintain high levels of customer...


  • Blackpool, United Kingdom HB Leisure Full time

    **HB Leisure **is the leading attraction partner for skill games and amusements around the world **operating in over 100 theme parks across 25 countries**. We like to do things differently here at **HB Leisure**, we don't just open doors to a career in the **leisure industry**, and we also offer the **opportunity to travel the globe**! If a desk isn’t...

  • Clinical Team Lead

    2 days ago


    Blackpool, Blackpool, United Kingdom Appoint Group Full time

    About the RoleAre you a seasoned physiotherapist looking to take your career to the next level? We are seeking an experienced and skilled Physiotherapy Manager to lead our dedicated team at Spire Fylde Coast Hospital in Blackpool.This is an exciting opportunity for a motivated individual to join our dynamic team and contribute to delivering high-quality,...


  • Blackpool, Blackpool, United Kingdom Advantage Healthcare Full time

    We're looking for a talented Care Team Lead to join our team at Advantage Healthcare, responsible for overseeing the delivery of exceptional personal care services.About the Role:Lead a team of care professionals to ensure high-quality care work and proper documentationWork closely with regulators and contract holders to maintain compliance and ensure a...