IT Service Desk Team Lead
2 weeks ago
Our client based near Blackpool is currently looking for an IT Service Desk Leader. You will be responsible for delivering an excellent IT Service Desk Function for our clients and office users on a day-to-day basis. Working with a small team of experienced support analysts; your role will include day-to-day monitoring of call queues, monitoring of SLA's, Escalations, workload allocation, trend analysis, team development, and the preparation/build of hardware, for use in the business.
**Responsibilities**:
***:
- Providing excellent IT support to our store and office colleagues across Windows and iOS platforms to cover trading hours - weekend and evening on call will be a part of the role on a rota basis.
- Supporting Microsoft Office and Applications
- End-user training
- Assisting in software testing prior to the release of our own in-house point of sale
- Assisting in the preparation of new store and replacement PCs and point of sale
- Helping to ensure solutions are secure and data is protected according to the company policy
**Skills**:
***:
- Recognised IT qualification or ability to demonstrate relevant IT experience
- IT Service Desk supervisory experience
- Ability to communicate well & work with other team members, departments, and our store teams
- Experience with Microsoft Windows
- Familiarity with Microsoft Office
- Basic Networking principles
- Willingness to learn
- Excellent analytical skills. attention to detail, accuracy, and consistency
**Benefits**:
***:
- Profit share bonus
- Wellbeing scheme
- Life assurance
**IT Service Desk Team Lead - Blackpool**:
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