Senior Front Desk Coordinator
2 days ago
The Duty Manager at The Imperial Hotel Blackpool will be responsible for leading the front desk team and overseeing daily hotel operations. Key responsibilities include:
- Delivering exceptional guest experiences through efficient and friendly service
- Collaborating with department heads to drive continuous improvement
- Maintaining thorough knowledge of hotel policies, room rates, and VIP information
- Supporting food and beverage departments during events and conferences
- Reviewing team performance and behavior
About You
To succeed in this role, you will need strong leadership, management, communication, and organisational skills. Previous experience in a similar-sized operation is essential, including front-of-house, F&B, weddings, conferences, and banqueting. Our ideal candidate will be customer-focused, with excellent problem-solving skills and the ability to work under pressure.
Benefits and Culture
We pride ourselves on our inclusive culture and commitment to diversity. As part of our team, you will have access to a comprehensive benefits package, including discounted hotel room rates, extra days off for your birthday, flexible working arrangements, pension, and free meals on duty saving over £1000 per year. Learn more about our employee benefits video.
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