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Homeowner Services Officer

4 months ago

London, United Kingdom Sage Homes Full time

**Homeowner Services Officer (Shared Ownership / Leasehold Management)**

**Covent Garden**

**£33,000 - £36,000 depending on experience**

**Monday to Friday - 9am - 5.30pm**

**This role will be hybrid working from our Covent Garden office.**

**What you will be doing**:

- Provide a customer-focused service in relation to homeowner queries and issues in accordance with Sage Homes' service standards, principles, policies, and procedures, ensuring issues are dealt with appropriately and quickly.
- Administer contractual obligations with customers on behalf of Sage Homes, including leases and shared ownership rents.
- Welcome new residents to the service, including personal contact, ensuring any reasonable issues are resolved and their level of customer satisfaction is increased and maintained.
- Ensure properties are maintained in a good condition either by working with the appointed Managing Agent or by diagnosing, ordering and managing necessary repairs directly.
- Ensure communal areas and neighbourhoods are clean, safe and well maintained through liaison with the appointed Managing Agent.
- Manage and monitor a repairs budget ensuring you or an appointed Managing Agent work within financial regulations and get the best value from contractors.
- Collect rent and service charges and manage service charge accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate.

**Your Benefits**

We offer a wide range of benefits in return for your dedication and passion. They include:

- Competitive salary and bonus
- 25 days holiday (not including bank holidays) with an extra day for every year’s service (up to 30 days)
- A health cash plan to help you pay for the cost of routine healthcare such as going to the dentist, opticians or the physio
- A workplace pension scheme, matching personal contributions up to 5%. You’ll also receive life assurance for four times your annual salary
- Free, confidential one-to-one counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform
- Cycle to Work scheme: letting you save 26-40% on a bicycle and accessories. You pay nothing up front and the payments are taken (before tax) from your salary monthly
- A great social life with regular events and parties
- Free fruit and vegetables delivered to your home

**What we’re looking for**:

- Experience in leasehold and property management is essential.
- Experience in resales, staircasing, repairs and arrears is highly desirable.
- Organised and efficient.
- Self-driven, accountable and embrace change and opportunity.
- Have a strong work ethic and eagerness to learn and develop.
- Pro-active and take a creative approach to relationship-building and problem solving.
- Strong communicator.
- Decisive whilst working in a fast paced environment.
- Have a natural customer focus in all that you do.
- Able to display solid IT skills.

**Get the career you want**

At Sage Homes, we want you to have the best career you can. You’ll be supported and guided at every stage as well as having access to exciting learning and development opportunities as you grow.

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. Sage Homes is a fast-paced and supportive environment where ambitious and proactive individuals thrive

IND

**Salary**: £33,000.00-£36,000.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- leasehold / shared ownership management: 2 years (required)

Work Location: In person