Homeowner Services Officer

5 months ago


London, United Kingdom Sage Homes Full time

**About Sage Homes**

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 12,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

**About the role**:
***

***

**This role will be hybrid working from our Covent Garden office.**

**Key duties include**:

- Provide a customer-focused service in relation to homeowner queries and issues in accordance with Sage Homes' service standards, principles, policies, and procedures, ensuring issues are dealt with appropriately and quickly.
- Administer contractual obligations with customers on behalf of Sage Homes, including leases and shared ownership rents.
- Welcome new residents to the service, including personal contact, ensuring any reasonable issues are resolved and their level of customer satisfaction is increased and maintained.
- Ensure properties are maintained in a good condition either by working with the appointed Managing Agent or by diagnosing, ordering and managing necessary repairs directly.
- Ensure communal areas and neighbourhoods are clean, safe and well maintained through liaison with the appointed Managing Agent.
- Manage and monitor a repairs budget ensuring you or an appointed Managing Agent work within financial regulations and get the best value from contractors.
- Collect rent and service charges and manage service charge accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate.

**About you**
- Experience in leasehold and property management is essential.
- Experience in resales, staircasing, repairs and arrears is highly desirable.
- Organised and efficient.
- Self-driven, accountable and embrace change and opportunity.
- Have a strong work ethic and eagerness to learn and develop.
- Pro-active and take a creative approach to relationship-building and problem solving.
- Strong communicator.
- Decisive whilst working in a fast paced environment.
- Have a natural customer focus in all that you do.
- Able to display solid IT skills.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

**About the culture**

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.



  • London, United Kingdom The Guinness Partnership Full time

    **About Us** The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live...


  • London, United Kingdom Eden Brown Full time

    Homeowner Legal Services Officer An exciting opportunity has arisen for a Homeowner Legal Services Officer based in London with a top tier Housing Association. **Competitive salary is between £25.42 to £28.37 per hour umbrella depending on experience (35 hours per week)** HYBRID - 2 days in office (Tuesday & Wednesday) 3 days working...


  • London, United Kingdom The Guinness Partnership Full time

    **About Us** The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live...


  • London, United Kingdom Peabody Full time

    Salary ** Circa £32,000** Location ** London** Contract type ** Permanent** Weekly hours ** Monday - Friday 9am - 5pm** **What we’re looking for**: - Do you have a good understanding and experience of Equity Loan Redemptions? - Do you have experience working with Right to Buy and Right to Acquire? - Are you personable, pro-active, professional and...


  • London, United Kingdom Sage Homes Full time

    **Homeowner Services Officer (Shared Ownership / Leasehold Management)** **Covent Garden** **£33,000 - £36,000 depending on experience** **Monday to Friday - 9am - 5.30pm** **This role will be hybrid working from our Covent Garden office.** **What you will be doing**: - Provide a customer-focused service in relation to homeowner queries and issues in...


  • London, United Kingdom Sage Homes Full time

    **Homeowner Services Officer - 12 Month FTC** **Covent Garden** **£33,000 - £36,000 depending on experience** **Monday to Friday - 9am - 5.30pm** **This role will be hybrid working from our Covent Garden office.** **What you will be doing**: - Provide a customer-focused service in relation to homeowner queries and issues in accordance with Sage...


  • London, United Kingdom Colbern Limited Full time

    113158-1914-23305 NCD Tenant and Homeowner Involvement Team Leader Southwark Contract £20.22 per hour PAYE Our client is looking for an experienced Tenant and Homeowner Involvement Team Leader. PURPOSE OF THE JOB 1. The purpose of this role is to ensure we involve our residents in improving landlord services and promote strong and sustainable...


  • London, United Kingdom Akton Recruitment Full time

    **Tenant and Homeowner Involvement Team Leader** **Southwark **Job Role** Ensure residents are involved in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for local communities. You will provide operational management support for resident-led oversight and scrutiny...


  • London, United Kingdom job switch limited Full time

    1. The purpose of this role is to ensure we involve our residents in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for local communities. You will provide operational management support for resident-led oversight and scrutiny boards and ensure we offer a wide range...

  • Homeownership Officer

    5 months ago


    London, United Kingdom BDS Northern Full time

    BDS Recruitment are currently looking for a Homeownership Officer based in London, SE1. The aim of the role is to provide a professional and comprehensive leasehold management service to homeowners and ensure that services are provided in line with legislation, regulation, best practice and in accordance with the terms of the lease. Main duties include but...


  • London, United Kingdom Eden Brown Synergy Full time

    **Job Advertisement**: Leasehold Consultation Officer Brent council **Salary**: £20.57 per hour (PAYE) / £26.23 per hour (LTD) **Hybrid Work Model**: 2 days in office We are currently seeking a dedicated and experienced Leasehold Consultation Officer to join our Housing Management team. This is a crucial role responsible for managing homeowner...


  • London, United Kingdom Akton Recruitment Full time

    Southwark £24 Per Hour I am recruiting for a local authority who is looking for someone to ensure they involve there residents in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for local communities. Job Role You will provide operational management support for...


  • London, United Kingdom Akton Recruitment Full time

    **Leasehold Consultation Officer** **Wembley** **£24 Per Hour **I am recruiting for a local authority who is looking for someone to deliver the statutory consultative programme for leasehold major works and service charges, including responding to observations and associated correspondence from residents. Together with leasehold finance officers, support...

  • Income Officer

    5 months ago


    London, United Kingdom Quest24 Recruitment Ltd Full time

    **JOB DESCRIPTION** **Post Title** **Homeownership Accounts Officer** **Grade** **8** **Division / Unit** **Finance & Governance - Exchequer Services** **Department** **Homeownership Services** **Reports To** **Homeownership Manager** **PURPOSE OF THE JOB** - Be the first point of contact for the Council in respect to all service charge billing...


  • London, United Kingdom GCS Recruitment Specialists Ltd Full time

    **Job Opportunity**: Home Improvements Officer **Contract**: 6 months + **Hourly Rate**: £22.75 (umbrella) **Responsibilities**: - Support the delivery of Disabled Facilities Grant (DFG) and other grant support to vulnerable homeowners and landlords. - Obtain necessary certificates, permissions, and ownership verification's. - Ensure all required proofs...


  • London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 26-02-24 until 14-07-24 with a possible extension. **Job Purpose** To deliver the statutory consultative programme for leasehold major works and service charges, including responding to observations and associated correspondence from residents. Together with Leasehold Finance Officers, support the production of corresponding service...


  • London, United Kingdom GCS Recruitment Specialists Ltd Full time

    Leasehold Consultation Officer (Housing Benefits and Planning) An exciting opportunity has arisen for a Leasehold Consultation Officer based in Wembley, England with a top tier Housing Association. **Competitive salary: £23.93 per hour umbrella (36 hours per week)** **6 months fixed term contract** **Key responsibilities**: The key requirements of the...

  • Leasehold Officer

    5 months ago


    East London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a 6 month basis. Main Responsibilities: - Manage a portfolio of service charge accounts, working to targets set by the Collections Manager - Monitor individual accounts, determining and taking appropriate action to ensure that account...


  • London, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time

    We are seeking a highly skilled Customer Service Manager to lead our aftercare services and ensure homeowners receive the best post-handover support.Key Responsibilities:Oversee aftercare processes, managing defects and ensuring timely resolution.Act as the main contact for homeowners, handling inquiries and defect reports.Coordinate with internal teams and...


  • London, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time

    Customer Service ManagerWe are seeking a seasoned Customer Service Manager to lead our aftercare services and ensure homeowners receive exceptional post-handover support.Key Responsibilities:Oversee aftercare processes, managing defects and ensuring timely resolution.Act as the main contact for homeowners, handling inquiries and defect reports.Coordinate...