Homeowner Services Officer
5 months ago
**Homeowner Services Officer (Shared Ownership / Leasehold Management)**
**Covent Garden**
**£33,000 - £36,000 depending on experience**
**Monday to Friday - 9am - 5.30pm**
**This role will be hybrid working from our Covent Garden office.**
**What you will be doing**:
- Provide a customer-focused service in relation to homeowner queries and issues in accordance with Sage Homes' service standards, principles, policies, and procedures, ensuring issues are dealt with appropriately and quickly.
- Administer contractual obligations with customers on behalf of Sage Homes, including leases and shared ownership rents.
- Welcome new residents to the service, including personal contact, ensuring any reasonable issues are resolved and their level of customer satisfaction is increased and maintained.
- Ensure properties are maintained in a good condition either by working with the appointed Managing Agent or by diagnosing, ordering and managing necessary repairs directly.
- Ensure communal areas and neighbourhoods are clean, safe and well maintained through liaison with the appointed Managing Agent.
- Manage and monitor a repairs budget ensuring you or an appointed Managing Agent work within financial regulations and get the best value from contractors.
- Collect rent and service charges and manage service charge accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate.
**Your Benefits**
We offer a wide range of benefits in return for your dedication and passion. They include:
- Competitive salary and bonus
- 25 days holiday (not including bank holidays) with an extra day for every year’s service (up to 30 days)
- A health cash plan to help you pay for the cost of routine healthcare such as going to the dentist, opticians or the physio
- A workplace pension scheme, matching personal contributions up to 5%. You’ll also receive life assurance for four times your annual salary
- Free, confidential one-to-one counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform
- Cycle to Work scheme: letting you save 26-40% on a bicycle and accessories. You pay nothing up front and the payments are taken (before tax) from your salary monthly
- A great social life with regular events and parties
- Free fruit and vegetables delivered to your home
**What we’re looking for**:
- Experience in leasehold and property management is essential.
- Experience in resales, staircasing, repairs and arrears is highly desirable.
- Organised and efficient.
- Self-driven, accountable and embrace change and opportunity.
- Have a strong work ethic and eagerness to learn and develop.
- Pro-active and take a creative approach to relationship-building and problem solving.
- Strong communicator.
- Decisive whilst working in a fast paced environment.
- Have a natural customer focus in all that you do.
- Able to display solid IT skills.
**Get the career you want**
At Sage Homes, we want you to have the best career you can. You’ll be supported and guided at every stage as well as having access to exciting learning and development opportunities as you grow.
We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. Sage Homes is a fast-paced and supportive environment where ambitious and proactive individuals thrive
IND
**Salary**: £33,000.00-£36,000.00 per hour
Expected hours: 37.5 per week
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- leasehold / shared ownership management: 2 years (required)
Work Location: In person
-
Homeowner Legal Services Officer
5 months ago
London, United Kingdom Eden Brown Full timeHomeowner Legal Services Officer An exciting opportunity has arisen for a Homeowner Legal Services Officer based in London with a top tier Housing Association. **Competitive salary is between £25.42 to £28.37 per hour umbrella depending on experience (35 hours per week)** HYBRID - 2 days in office (Tuesday & Wednesday) 3 days working...
-
Homeowner Legal Services Officer
5 months ago
London, United Kingdom The Guinness Partnership Full time**About Us** The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live...
-
Homeowner Services Approvals Specialist
6 months ago
London, United Kingdom Peabody Full timeSalary ** Circa £32,000** Location ** London** Contract type ** Permanent** Weekly hours ** Monday - Friday 9am - 5pm** **What we’re looking for**: - Do you have a good understanding and experience of Equity Loan Redemptions? - Do you have experience working with Right to Buy and Right to Acquire? - Are you personable, pro-active, professional and...
-
Homeowner Services Officer
5 months ago
London, United Kingdom Sage Homes Full time**Homeowner Services Officer - 12 Month FTC** **Covent Garden** **£33,000 - £36,000 depending on experience** **Monday to Friday - 9am - 5.30pm** **This role will be hybrid working from our Covent Garden office.** **What you will be doing**: - Provide a customer-focused service in relation to homeowner queries and issues in accordance with Sage...
-
Homeowner Solutions Consultant
3 days ago
London, Greater London, United Kingdom Resi Full timeWe are seeking a Homeowner Solutions Consultant to join our sales team at Resi. As a consultant, you will work closely with homeowners to understand their project goals and provide tailored solutions to meet their needs.This is a challenging and rewarding role that requires strong communication and negotiation skills, as well as the ability to work...
-
Homeowner Services Officer
5 months ago
London, United Kingdom Sage Homes Full time**About Sage Homes** Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 12,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes...
-
Tenant and Homeowner Involvement Team Leader
6 months ago
London, United Kingdom Colbern Limited Full time113158-1914-23305 NCD Tenant and Homeowner Involvement Team Leader Southwark Contract £20.22 per hour PAYE Our client is looking for an experienced Tenant and Homeowner Involvement Team Leader. PURPOSE OF THE JOB 1. The purpose of this role is to ensure we involve our residents in improving landlord services and promote strong and sustainable...
-
Tenant and Homeowner Involvement Team Leader
6 months ago
London, United Kingdom Akton Recruitment Full time**Tenant and Homeowner Involvement Team Leader** **Southwark **Job Role** Ensure residents are involved in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for local communities. You will provide operational management support for resident-led oversight and scrutiny...
-
Tenant and Homeowner Involvement Team Leader
5 months ago
London, United Kingdom job switch limited Full time1. The purpose of this role is to ensure we involve our residents in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for local communities. You will provide operational management support for resident-led oversight and scrutiny boards and ensure we offer a wide range...
-
Homeownership Officer
5 months ago
London, United Kingdom BDS Northern Full timeBDS Recruitment are currently looking for a Homeownership Officer based in London, SE1. The aim of the role is to provide a professional and comprehensive leasehold management service to homeowners and ensure that services are provided in line with legislation, regulation, best practice and in accordance with the terms of the lease. Main duties include but...
-
Leasehold Consultation Officer
6 months ago
London, United Kingdom Eden Brown Synergy Full time**Job Advertisement**: Leasehold Consultation Officer Brent council **Salary**: £20.57 per hour (PAYE) / £26.23 per hour (LTD) **Hybrid Work Model**: 2 days in office We are currently seeking a dedicated and experienced Leasehold Consultation Officer to join our Housing Management team. This is a crucial role responsible for managing homeowner...
-
Tenant and Homeowner Involvement Team Leader
6 months ago
London, United Kingdom Akton Recruitment Full timeSouthwark £24 Per Hour I am recruiting for a local authority who is looking for someone to ensure they involve there residents in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for local communities. Job Role You will provide operational management support for...
-
Leasehold Consultation Officer
6 months ago
London, United Kingdom Akton Recruitment Full time**Leasehold Consultation Officer** **Wembley** **£24 Per Hour **I am recruiting for a local authority who is looking for someone to deliver the statutory consultative programme for leasehold major works and service charges, including responding to observations and associated correspondence from residents. Together with leasehold finance officers, support...
-
Income Officer
6 months ago
London, United Kingdom Quest24 Recruitment Ltd Full time**JOB DESCRIPTION** **Post Title** **Homeownership Accounts Officer** **Grade** **8** **Division / Unit** **Finance & Governance - Exchequer Services** **Department** **Homeownership Services** **Reports To** **Homeownership Manager** **PURPOSE OF THE JOB** - Be the first point of contact for the Council in respect to all service charge billing...
-
Home Improvements Officer
5 months ago
London, United Kingdom GCS Recruitment Specialists Ltd Full time**Job Opportunity**: Home Improvements Officer **Contract**: 6 months + **Hourly Rate**: £22.75 (umbrella) **Responsibilities**: - Support the delivery of Disabled Facilities Grant (DFG) and other grant support to vulnerable homeowners and landlords. - Obtain necessary certificates, permissions, and ownership verification's. - Ensure all required proofs...
-
Leasehold Consultation Officer
6 months ago
London, United Kingdom iWork Recruitment Limited Full timeContract to start on 26-02-24 until 14-07-24 with a possible extension. **Job Purpose** To deliver the statutory consultative programme for leasehold major works and service charges, including responding to observations and associated correspondence from residents. Together with Leasehold Finance Officers, support the production of corresponding service...
-
Leasehold Consultation Officer
5 months ago
London, United Kingdom GCS Recruitment Specialists Ltd Full timeLeasehold Consultation Officer (Housing Benefits and Planning) An exciting opportunity has arisen for a Leasehold Consultation Officer based in Wembley, England with a top tier Housing Association. **Competitive salary: £23.93 per hour umbrella (36 hours per week)** **6 months fixed term contract** **Key responsibilities**: The key requirements of the...
-
Leasehold Officer
6 months ago
East London, United Kingdom MMP Consultancy Full timeMMP Consultancy are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a 6 month basis. Main Responsibilities: - Manage a portfolio of service charge accounts, working to targets set by the Collections Manager - Monitor individual accounts, determining and taking appropriate action to ensure that account...
-
Office and Sales Administrator
1 week ago
London, United Kingdom IZ Energy Services Ltd Full timeJob Description Job Title: Office & Sales Administrator Location: Barking, UK Employment Type: Full-Time Reporting To: Office Manager Salary: £25,000 per annum Company Overview: For over a decade IZ Energy has been helping people make their homes more energy efficient installing measures such as insulation, ventilation, and renewable energy...
-
Office and Sales Administrator
2 weeks ago
London,, UK, United Kingdom IZ Energy Services Ltd Full timeJob Title: Office & Sales AdministratorLocation: Barking, UKEmployment Type: Full-TimeReporting To: Office ManagerSalary: £25,000 per annum Company Overview:For over a decade IZ Energy has been helping people make their homes more energy efficient installing measures such as insulation, ventilation, and renewable energy technologies. We install measures for...