Support Officer: Leder

6 months ago


Wolverhampton, United Kingdom Black Country Integrated Care Board Full time

To populate and keep up to date the LeDeR reviews databases so that information is current and accurate. To facilitate access to care records. Monitor progress of reviews. To support the LACs and LeDeR Manager in the monitoring of actions and acting on intelligence in relation to the learning identified in LeDeR reviews.

To capture and maintain data relevant to LeDeR within a dashboard. Taking telephone calls for the Local Area Contact when out of the office and expected to use their initiative to deal with sensitive phone calls and messages. Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner. Inputting, monitoring and checking data, required for finite and ongoing projects within the LeDeR Programme.

Communicating information about developing projects where the message is constantly changing. Acting as a point of contact for the LeDeR Manager and Local Area Contacts, dealing and responding effectively with complex queries from and passing on relevant information to appropriate team members sensitively and autonomously. Supporting LeDeR Learning Events, LeDeR Reviewer Peer Support sessions and ensuring timely administrative elements are in place when new services are engaged by the ICB (arranging meetings, payments and booking of venues). Developing and maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible.

Provide administrative support for quality assurance of reviews and support with coordination of local/Black Country wide scrutiny of reviews as necessary. Collation and distribution of agendas, information and papers for the LeDeR Steering Group. Maintaining the Reviewer list in liaison with the Local Area Contacts and the LeDeR Manager. Participate in Research and Development activities as directed.

To carry out other appropriate delegated duties as required To undertake administrative duties such as photocopying, and mail-out distributions and ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner To work together with other administrators/PAs within the ICB to provide an effective network of communication including dealing with visitors to the base and being flexible to cover other administrators general duties on the base and to carry out other appropriate delegated duties as required



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