Income Officer

6 days ago


Wokingham, United Kingdom EHSL Supported Housing Full time

**The Role**

The Income Officer role works within EHSL’s accounts team alongside the Income Manager.

This role provides an effective and responsive rent collection and income management service, supporting tenants to comply with their obligation to pay rent and service charges, ensuring that EHSL meets its rental income targets.

The role is to be the key point of contact for tenants, care providers and other stakeholders, working collaboratively with EHSL’s Housing management team, local authorities and other agencies in the delivery of an effective rent collection and debt management service.

**The Income Officer’s duties include**:

- Monitoring tenant rent and service charges accounts
- Raising tenant demands for rents, service charges and ad hoc charges.
- Ensuring that Housing Benefit claims are completed and submitted to local authorities.
- Assisting the local authority with any requests for further information or assistance where required
- Assist with re-engaging Housing Benefit claims after being suspended or cancelled
- Liaising with stakeholders regarding payment of rent where the tenant is not eligible for Housing Benefit
- Be the first point of contact for Housing Benefit and Rent account related enquiries
- Utilise EHSL’s property management software to ensure accurate record keeping.
- Undertake tasks and project work as required.

**About You**:
We are looking for a reliable and empathetic individual who can demonstrate a strong commitment to meeting customer needs and delivering a high standard of customer service at all times.

You will have a background of working in a business support and/or financial environment, be numerate and IT literate and have the ability to write accurate letters using standard computer systems and effectively maintaining record systems. You will be an effective communicator who is able to prioritise tasks and ensure matters are followed through to a resolution.

Ideally you will have experience of working with vulnerable people and/or in the housing sector.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wokingham, RG41 5HE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Accounting: 1 year (preferred)


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