Receptionist - Outpatients Department

3 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

We are seeking an enthusiastic and positive individual to join our team of receptionists within Outpatients at University Hospital.

The role requires a calm and friendly manner to work in a very busy environment. You will possess effective communication skills and a commitment to delivering excellent patient experience.

The department supports the trusts vision of an 08.00 - 20.00, 7 days a week service.

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the reception in accordance with departmental and Trust guidelines, policies or procedures. To effectively communicate related information and advice regarding the reception in order to enable the multi disciplinary team to achieve operational excellence.

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1. Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.

2. Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.

3. Keep up-to-date and accurate accounts on computer system of all attendances making any alterations necessary, e.g. Changes of patient’s name and address, etc.

4. Track notes in and out of the department on computer system

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Previous applicants need not apply.

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University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation - please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Implement and maintain manual and electronic information and filing systems.

2. Booking ambulance patients in and back out through the Patient Transport Services.

3. Booking interpreters required for future appointments through the Language Line service.

4. Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place.

5. Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required.

6. Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post.

7. Support new team members by demonstrating and explaining routine dept practices and procedures.

For further details of the job role please see attached job description.

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