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Receptionist

7 months ago

Coventry, United Kingdom HCRG Care Group Full time

Job Introduction
As a Receptionist you’ll join a team who are focused on _delivering impeccable customer service to our service users _to really make them feel the difference.

We are looking for part time receptionist to join the team at ”Anchor Centre and Meridian Practice ” to provide high quality primary care to our patients.

The Anchor Centre is the specialist GP practice for homeless and vulnerably housed in Coventry and Meridian Practice is a specialist GP service for asylum seekers and refugees in Coventry. The healthcare team based at Both services deliver holistic health care for this patients’ groups. We provide services to meet the needs patients who attend the Practice and aim to make a difference to people’s lives in their community.

As a receptionist, you will work alongside a team of fellow dedicated and highly skilled healthcare professionals in service. We support each other in any way we can by holding regular meetings / development sessions / social events.

We are keen to strengthen our team by identifying a forward thinking and highly motivated reception staff who is committed to providing high quality clinical services and making a difference to the health inequalities of the area. We are looking to recruit a flexible, enthusiastic individual to work with us across both services.

Main Responsibilities
- Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctor’s notice any patients who might require immediate attention
- Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are passed onto the appropriate person
- Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
- Demonstrating excellent IT and workload management skills
- Supporting a varied, complex and changeable service.

**Please see the attached job description for a full list of responsibilities**

Experience in this role is desirable but not essential.

The essential qualities we are looking for in our Receptionist applicants are:

- Knowledge and experience of working on Emis Web.
- Strong written and verbal communication skills
- This is a multi-skilled role and the post holder will work closely with the team to ensure all roles within the office are covered during periods of absence or extreme work pressures
- Excellent time management and organisational skills
- Ability to work under pressure and prioritise caseload
- Ability to work independently and responsibly, without direct supervision
- To understand and abide by the rules of confidentiality
- Discreet and mindful of individual circumstances
- Flexibility, commitment, and adaptability

Previous experience of working in a Clinical Reception Area.

About The Company
We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all.

HCRG Care Group, its subsidiary companies and the LLPs are part of the HCRG Care Group and provide publicly funded health and social care services. If you would like to know a little more about how we use your information, please see our website’s privacy policy.

Package Description
You will feel valued as a Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- Salary of £20,725.38 and access to our group pension
- MyWellness - a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newslet