Healthcare Account Specialist

5 months ago

Camberley, United Kingdom Dexcom Full time

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

**Role Summary**:
The Dexcom Inside Sales Account Specialist is an exciting role for a driven and career focused individual. It is an opportunity to be part of a dynamic and high performing team that works closely with the NHS and other key healthcare providers. As a central point of contact, the Account Specialist administers the accounts of patients who rely on Dexcom’s life changing products and helps to build strong relationships with key stakeholders such as specialist diabetes nurses, clinical procurement teams and patients themselves. The role requires a high level of accuracy and attention to detail, excellent organisation and prioritization skills and the ability to manage a high-volume workload.

**Essential Duties and Responsibilities**:
Your main responsibilities will be to:

- Set up and process new patient orders
- Review and manage patient renewals
- Build relationships with key procurement and diabetes specialist contacts
- Ensure updated funding information is requested and received ahead of expiry
- Provide a high level of account management and administration for all assigned accounts
- Working closely with Territory Managers (TMs) to communicate account updates and make them aware of any issues
- Conduct regular audits on your assigned accounts to ensure accuracy of data and set up
- Identify areas of improvement and implement processes to ensure an efficient workflow
- Drive customer service standards and maintain agreed service level agreements (SLAs)
- Support the TM in preparation for national reimbursement
- Maintain a high degree of accuracy when entering data (customer management systems)
- Monitor and update funding and billing information to ensure accounts are invoiced correctly.
- Keep up to date with our products and their development
- Assisting in developing and implementing sales
- Maintain a good understanding of the clinical data and published studies Manage a portfolio of accounts and their funding pathway

**Required Qualifications/Experience**:

- A knowledge of the medical industry would be advantageous as would a knowledge of diabetes.
- A background in account administration, order processing or customer support
- Experience of handling billing and invoice queries
- Experience of working with complex processes
- The ability to handle a high volume workload
- A passion for delivering excellent service
- Ability to communicate and collaborate with different stakeholders
- An open mindset and a willingness to learn
- A keen eye for detail
- Strong organizational skills
- Plenty of initiative and be a self-starter
- Good communication skills, both verbal and written
- An empathic approach to customers and colleagues

**Travel Required**:

- Up to 10%

**Dexcom Offers / Why Dexcom?**
- An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation.
- You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes.
- Opportunity to carve out a long-term career.
- Access to outstanding training and development programmes.
- Work with over 9,000 awesome colleagues in an open, fast-paced and fun working environment.
- Attractive benefits including Performance-Based bonus, Private Health Insurance and/or Health Cash Plan, Private Pension, Life and Accident Insurance, Income Protection Plan, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support and Product Discounts.

  • Customer Account Support Specialist 3

    5 months ago

    Camberley, United Kingdom Dexcom Full time

    About Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and...

  • Accounts Receivable Specialist

    1 week ago

    Camberley, Surrey, United Kingdom SCJ EurAfne Ltd Full time

    bAccounts Receivable Specialist/bbrbrSCJ EurAfne Ltd is seeking a highly skilled Accounts Receivable Specialist to join our team based in Frimley. As an Accounts Receivable Specialist, you will be responsible for managing the credit risk for a portfolio of customer accounts on behalf of the EMEA region. This role requires a strong ability to make credit...

  • Key Accounts Support Specialist

    3 weeks ago

    Camberley, Surrey, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company is a leading organisation in its market sector, renowned for supplying innovative products and services. As a Key Accounts Support Administrator, you will join a highly professional and well-established team, working towards common goals and objectives.Key ResponsibilitiesCommunicate effectively with key account stakeholders...

  • Key Accounts Support Specialist

    3 weeks ago

    Camberley, Surrey, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company is a leading organisation in its market sector, renowned for supplying innovative products and services. As a Key Accounts Support Administrator, you will join a highly professional and well-established team, working towards common goals and objectives.Key ResponsibilitiesCommunicate effectively with key account stakeholders...

  • Sales and Administration Specialist

    2 weeks ago

    Camberley, United Kingdom Dexcom Full time

    The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just...

  • Healthcare Services Manager

    1 week ago

    Camberley, Surrey, United Kingdom Siemens Healthineers Full time

    About the Role:We are seeking a skilled Healthcare Services Manager to join our team at Siemens Healthineers. As a key member of our organization, you will be responsible for developing and maintaining relationships with Special Purpose Vehicles (SPVs) companies, consortium partners, and other subcontractors.Key Responsibilities:Develop strong working...

  • Healthcare Business Analyst

    1 month ago

    Camberley, United Kingdom CV-Library Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your...

  • Healthcare Business Analyst

    1 month ago

    Camberley, United Kingdom Siemens Healthineers Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...

  • Financial Director

    2 weeks ago

    Camberley, Surrey, United Kingdom Hays Specialist Recruitment Limited Full time

    Join Our Team as a Financial ControllerAbout the RoleWe are seeking a highly skilled and ambitious accountant to join our team as a Financial Controller. As a key member of our finance team, you will be responsible for leading the preparation of monthly management accounts, overseeing the balance sheet and P&L, and ensuring compliance with statutory...

  • Financial Director

    2 weeks ago

    Camberley, Surrey, United Kingdom Hays Specialist Recruitment Limited Full time

    Join Our Team as a Financial ControllerAbout the RoleWe are seeking a highly skilled and ambitious accountant to join our team as a Financial Controller. As a key member of our finance team, you will be responsible for leading the preparation of monthly management accounts, overseeing the balance sheet and P&L, and ensuring compliance with statutory...

  • Wellbeing and Activities Coordinator

    1 week ago

    Camberley, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleAs a Wellbeing and Activities Assistant at Avery Healthcare, you will play a vital role in supporting the Wellbeing Coordinator in delivering a wide range of activities to engage and stimulate the residents' physical, cognitive, and social well-being. Your focus will be on creating a safe and supportive living environment, contributing to the...

  • Culinary Support Assistant

    1 week ago

    Camberley, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleWe are seeking a dedicated and enthusiastic individual to join our team as a Kitchen Assistant at Avery Healthcare. As a Kitchen Assistant, you will play a vital role in supporting the catering function in food preparation and maintaining a clean environment for the safe production of beverages and meals.Key ResponsibilitiesSupport the catering...

  • AAT Accounts Assistant

    4 weeks ago

    Camberley, Surrey, United Kingdom Marc Daniels Full time

    A Great Opportunity for an Accounts Receivable SpecialistWe are seeking a highly skilled and enthusiastic Accounts Receivable Specialist to join our team at Marc Daniels in Camberley. As a specialist in the aviation field, we have just moved into a brand-new office and are looking for someone to help us grow and succeed.You will have the chance to work with...

  • AAT Accounts Assistant

    4 weeks ago

    Camberley, Surrey, United Kingdom Marc Daniels Full time

    A Great Opportunity for an Accounts Receivable SpecialistWe are seeking a highly skilled and enthusiastic Accounts Receivable Specialist to join our team at Marc Daniels in Camberley. As a specialist in the aviation field, we have just moved into a brand-new office and are looking for someone to help us grow and succeed.You will have the chance to work with...

  • Care Team Leader

    1 week ago

    Camberley, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleAvery Healthcare is seeking a compassionate and dedicated individual to join our team as a Care Supervisor. As a key member of our Care Services team, you will be responsible for managing and supporting a small team to ensure the highest standards of care and support for our residents.Your focus will be on promoting and delivering high-quality...

  • Care Team Leader

    3 weeks ago

    Camberley, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleAvery Healthcare is seeking a compassionate and dedicated individual to join our team as a Care Supervisor. As a key member of our Care Services team, you will be responsible for managing and supporting a small team to ensure the highest standards of care and support for our residents.Your focus will be on promoting and delivering high-quality...

  • Care Team Leader

    3 weeks ago

    Camberley, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleAvery Healthcare is seeking a compassionate and dedicated individual to join our team as a Care Supervisor. As a key member of our Care Services team, you will be responsible for managing and supporting a small team to ensure the highest standards of care and support for our residents.Your focus will be on promoting and delivering high-quality...

  • Accounts Assistant

    1 month ago

    Camberley, United Kingdom CV-Library Full time

    A great hybrid part time opportunity has arisen for an Accounts Receivable to join a rapidly growing engineering company in Camberley which can facilitate progression. They are a specialist in the aviation field and have just moved into a brand-new office! You will have the chance to join an enthusiastic and very supportive team. Benefits: 15% Bonus Early...

  • Care Team Leader

    2 months ago

    Camberley, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleWe are seeking a compassionate and dedicated individual to join our team as a Care Supervisor at Avery Healthcare.As a Care Supervisor, you will be responsible for managing and supporting a small team within the Care Services department, ensuring that Avery's processes and procedures are followed to the highest standards.Your focus will be on...

  • Care Team Leader

    4 weeks ago

    Camberley, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleAvery Healthcare is seeking a compassionate and dedicated individual to join our team as a Care Supervisor. As a key member of our Care Services team, you will be responsible for managing and supporting a small team to deliver high-quality care to our residents.Your focus will be on ensuring that our residents' choices, dignity, independence,...