Customer Care Advisor

3 days ago

Chorley, United Kingdom Hedges Direct Full time

We have a new opportunity available for a **Customer Care Advisor** to join the team based in **Chorley. **You will join us on a** Term Time **basis and in return, you will receive a **competitive salary of £10.58 - £11.54 per hour plus great benefits**

**About us**:
**Hedges Direct Ltd** are online hedging specialists, with decades of industry experience and a culture firmly focused on quality and service. We supply large quantities of hedging to landscapers, garden designers, builders, hotels, pub chains also a significant proportion of retail customers across the UK and parts of Europe.

**Contracted Hours**:Part time (Hours to be discussed at interview), 1 in 3 weekends and 3 Bank Holidays to be worked.

**The Customer Care Advisor role**:
Due to continued growth across the business, we are looking to recruit Customer Care Advisors to join our busy Customer Care Team.

You will work across multiple brands, in a busy e-commerce business.

The Customer Care Team will ensure that every customer receives a first-class service with the very best aftercare service. You and your colleagues will deal with all enquiries, complaints, challenges, or issues and resolve these quickly and efficiently.

**Key responsibilities as our Customer Care Advisor**:

- Deliver a first-class customer experience offering advice or resolving customers queries
- Handle a high volume of customer communications
- Manage customers’ expectations, be honest, supportive, professional and friendly
- Deal with customers queries promptly and provide first contact resolution where possible
- Where customer queries cannot be resolved in the first contact, communicate with thecustomer what will happen next
- Do what you say you are going to do and always go back to the customer in a timely fashion
- Call customers with updates on their orders
- Call customers with details of delays or problems
- Work with other departments within the company to ensure we manage any complaintsor issues with a good result for the customer. Particularly, Nursery, Transport and Sales
- Feedback to Customer Care Team Leader anywhere you think we can improve the customer journey
- Work on aftersales initiatives and ensure customers can buy plant feed and any after sales products available
- Encourage customers to review us on the review platforms we have
- Respond to customer queries in a timely fashion and provide clear, concise advice
- Other ad hoc sales and service administration tasks

**Skills and experience required**:

- Empathy
- Good listening skills
- Ability to diffuse potential situations
- Strong effective communicator
- Motivated and driven
- Customer Care or call centre experience
- Confident personality with a can-do attitude
- Works well under pressure
- The ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Impeccable attention to detail
- A pro-active person who will use their initiative
- A self-starter with a willingness to learn
- Organised with good timemanagement

**Company Benefits**:

- 25 days holiday + Bank Holidays (pro rata)
- Free tea, coffee and refreshments
- Free on-site car parking
- Birthday Day Off
- Employee Discount Scheme
- Enhance Maternity and Paternity Pay
- Company Sick Pay
- Life Circumstances Leave
- Company Social Events
- Holiday Buy Back Scheme
- Volunteering Days
- Recommend a Friend

If you feel you have the required skills and experience to join us as our **Customer Care Advisor**, please click ‘**apply**’ now, we’d love to hear from you

  • Customer Care Advisor

    7 months ago

    Chorley, United Kingdom Hedges Direct Full time

    We have a new opportunity available for a **Customer Care Advisor** to join the team based in **Chorley. **You will join us on a** full-time, permanent **basis and in return, you will receive a** competitive salary of £23,000 per annum.** **About us**: **Hedges Direct Ltd** are online hedging specialists, with decades of industry experience and a culture...

  • Customer Care Advisor

    5 days ago

    Chorley, United Kingdom Hedges Direct Full time

    We have a new opportunity available for a **Customer Care Advisor** to join the team based in **Chorley. **You will join us on a** full - time, permanent **basis and in return, you will receive a **competitive salary of £21,000 - £24,000 (depending on level of experience) plus uncapped commission.** **About us**: **Hedges Direct Ltd** are online hedging...

  • Customer Advisor

    6 days ago

    Chorley, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week - **Permanent** **Shifts available Monday - Friday 7.00am - 10.00pm** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer...

  • Customer Service Advisor

    7 months ago

    Chorley, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Are you a fun loving and hard-working Customer Service Advisor seeking an exciting new position? If you love talking to people, being organised and making a difference Delivering an amazing customer service And having a laugh with your teammates in the process Then we have the job for you! We’re on the hunt for an ambitious and confident Customer...

  • Customer Advisor

    7 months ago

    Chorley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12 & 16 hours per week available** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 9.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q *Chorley** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    7 months ago

    Chorley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 14 hours per week** **Permanent Contract** **Weekends only, 6.00am - 9.00pm** **£10.60 per hour** **B&Q *Chorley** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll...

  • Customer Service Advisor

    3 days ago

    Chorley, United Kingdom City Plumbing Full time

    Are you an experienced Customer Service representative or just enjoy making sure a customer's journey is the best it can be?If sowe need you! We are on the lookout for a couple of customer service superstars to join our team. **A busy and fast paced business with great benefits, and plenty of opportunities for career progression - join us today and share...

  • Customer Advisor

    7 months ago

    Chorley, United Kingdom Boots Full time

    Summary Job Reference: 232505BR - Job Reference: 2 3 2 5 0 5 B R Chorley, Market Walk Fixed Term 9.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...

  • Customer Service Advisor

    7 months ago

    Chorley, United Kingdom Jobwise Ltd Full time

    **Are you passionate about customer service? Would you like to work for a high profile company with a fantastic national reputation? This is an amazing chance for an immediate start in a career with a fabulous company! There’s a salary of up to £22,573 and benefits that include 30 days holidays including bank holidays, bonus scheme, staff discount,...

  • Customer Service and Sales Advisor

    4 weeks ago

    Chorley, United Kingdom Red Dot Search UK Limited Full time

    Customer Service & Sales Opportunity – Weekly Bonuses. Are you great with customers and have a knack for upselling? This role offers a fantastic opportunity to use your Customer Service and Sales skills to boost your career and earn amazing bonuses! What's in it for you - Customer Service and Sales Advisor? Weekly pay - £22,308 annually Weekly bonuses...

  • Customer Service and Sales Advisor

    4 weeks ago

    Chorley, United Kingdom CV-Library Full time

    Customer Service & Sales Opportunity – Weekly Bonuses. Are you great with customers and have a knack for upselling? This role offers a fantastic opportunity to use your Customer Service and Sales skills to boost your career and earn amazing bonuses! What's in it for you - Customer Service and Sales Advisor? Weekly pay - £22,308...

  • Customer Advisor

    7 months ago

    Chorley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Weekends 14 hours per week** **Permanent Contract** **Shifts available Sat/Sunday** **£10.60 per hour** **B&Q *Chorley** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    6 months ago

    Chorley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 28 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 9.00pm** **£10.60 per hour** **B&Q Chorley** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...

  • Customer Service Advisor

    7 months ago

    Chorley, United Kingdom Indevor Group Limited Full time

    **Customer Service Advisor £25,000 - £28,000 + 10% Pension, Unlimited Holidays, Free Lunch, Free Gym, Mobile Phone and More** Indevor Group are a UK Leading Construction Support Business. We support the end to end development of Construction projects across the UK Housebuilding Industry. As a Customer Service Advisor, you will be responsible...

  • Dhs Customer Service Advisor

    7 months ago

    Chorley, United Kingdom DHS Full time

    **#BelongWithUs**: Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment **The role**: As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels...

  • Customer Services Advisor

    7 months ago

    Chorley, United Kingdom Prestige Recruitment Group Full time

    Looking for a Customer Service Advisor based in Chorley to join a successful team in the banking industry on the high street. This is a pivotal role to provide outstanding customer service for new and existing members, proactively identifying customer needs and explaining the benefits of our products and services they have to offer. The role of a banking...

  • Service Advisor

    6 days ago

    Chorley, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Chorley** **Salary of £22,302 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Customer Service Advisor

    7 months ago

    Chorley, United Kingdom The Best Connection Employment Group Full time

    The Best Connection has an exciting opportunity for a CUSTOMER SERVICE ADVISOR role, based in Buckshaw Village, Chorley. You will serve as a point of contact for customers with queries about products, orders and deliveries. **Main/key Responsibilities**: - Dealing with different Customer queries every day. - Demonstrate high quality customer...

  • Customer Service Advisor

    7 days ago

    Chorley, United Kingdom The Best Connection Employment Group Full time

    The Best Connection has an exciting opportunity for a Customer Service Advisor role! This position is based in Buckshaw Village, Chorley. You will serve as a point of contact for customers with queries about products, orders and deliveries. **Main/key Responsibilities**: - Dealing with different Customer queries every day. - Demonstrate high quality...

  • Customer Service Advisor

    7 months ago

    Chorley, United Kingdom The Best Connection Employment Group Full time

    The Best Connection has an exciting opportunity for a Customer Service Advisor role, based in Buckshaw Village, Chorley. You will serve as a point of contact for customers with queries about products, orders and deliveries. **Main/key Responsibilities**: - Dealing with different Customer queries every day. - Demonstrate high quality customer...