Implementation Manager/customer Success Manager

5 days ago


Birmingham, United Kingdom resst Full time

Do you have experience as an Implementation Consultant or Customer Success or related role? If so, then please read on

**The Company**

We are currently working with an industry-leading software vendor that offers top-class software solutions across the world. With the rapid growth in their industry based on reports from Gartner and other market analysis firms, our client is well-positionedfor an exciting growth period

**The Role**

The role is for an Implementation/Customer Success Manager to come on board to manage the full lifecycle of service engagement. You will be working with new customers to enable successful implementations to then own these accounts once they are fully onboarded.You will be working across a variety of different industries and managing key stakeholders coming from operational, management teams, and also C-suite. You will represent the voice of the customer ensuring the successful outcome of the projects you work onwhilst also discovering new up-sell & cross-sell opportunities.

**About You**
- Been in an Implementation Manager, Customer Success Manager, or related role.
- Experience in SaaS/Technology industry is a bonus
- Experience managing senior stakeholders
- Confident presenting to C-suite stakeholders
- Experience discovering new sales opportunities through up-sell and cross-sell

**Benefits**
- £50,000 - £55,000 basic salary
- Team commission structure
- Remote position (team meets ups once per month in the Midlands area.)

... Definitely not for you? Maybe next time



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