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Account Specialist for Chase Merchant Services

4 months ago

Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. As an Account Specialist in the Advanced Merchant Services (AMS) team, you will be providing support to our US and Canadian clients and ensuring compliance with policies and procedures in order to research and implement account changes and updates. Duties also include processing requests to order payment terminals, building merchant profiles and assisting merchants with billing/account issues using multiple tools. This position works with various Relationship/Account Managers and Merchant Help Desk teams to provide the best merchant experience.

In this role you need to be open to work schedules during our operating hours, which includes bank holidays and to work in office three days per week.

**Job responsibilities**
- Follows departmental procedures to resolve issues and p rocesses maintenance requests using various internal systems
- Completes incoming customer requests and assigned cases in accordance with departmental standards while meeting specific quality expectations and adhering to business policies & procedures.
- Enter information (data) into both proprietary and non-proprietary systems
- Answers questions and resolves customer support problems in a timely manner related to billing, account management and troubleshooting
- Works as part of the team to aid in the transition of merchants on to our platforms from start to finish
- Identifies gaps in procedures and escalates to management to ensure resolution, and actively participates in change undertaking
- Provide guidance and assistance to Level One Account Specialists when resolving merchants' inquiries.

**Required qualifications, capabilities, and skills**
- Excellent verbal and written communication skills
- Pays close attention to detail, accuracy and completeness
- Must be able to multi-task and be self-directed
- Flexible, easily adaptable; able to work in a dynamic and fast-paced environment
- Ability to provide professional and interpersonal communication when interacting with others
- Self-motivated, works well with mínimal supervision, and performs well in a team environment
- Ability to work under frequent interruptions, maintain a positive demeanor, and analyze cases providing a solution.

**Preferred qualifications, capabilities, and skills**
- High school diploma/A-levels or equivalent required
- Good standard of computer-based skills (Including Microsoft Excel, Outlook & OneNote)
- Customer service experience is preferred
- Experience within the payments sector will be of benefit along with experience within the financial sector.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.