Bilingual Merchant Services Account Representative

1 month ago

Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Overview

Are you enthusiastic about assisting clients and addressing their needs? This position is tailored for you.

As a Bilingual Merchant Services Account Specialist at J.P. Morgan Chase, you will act as a key resource for both our merchants and internal partners. Your responsibilities will include providing telephonic support, delivering solutions for payment processing, troubleshooting technical challenges, and managing general inquiries. Additionally, you will have opportunities for professional growth through various skills training programs - including Level 1, Payment Terminals, Account Management, and Pricing.

Key Responsibilities
  • Respond to calls from merchants, ensuring first-call resolution
  • Identify, analyze, and document information gathered from merchants
  • Resolve merchant issues and concerns accurately and promptly while following business policies
  • Guarantee timely follow-up on merchant inquiries at all times
  • Troubleshoot technical issues to identify root causes and provide effective solutions
  • Analyze transactions, deposits, statements, and account details to resolve merchant queries
  • Maintain a comprehensive understanding of new products, equipment, features, and services
  • Meet or exceed production targets as outlined in performance metrics
  • Escalate unresolved issues that exceed service levels or pose risks to merchants or the bank
  • Collaborate with other departments to ensure timely resolution of merchant inquiries
  • Exhibit strong teamwork skills by maintaining a professional, positive, and supportive demeanor
Required Qualifications
  • Bilingual in English and French
  • Exceptional verbal and written communication skills, with the ability to multitask and work independently
  • Adaptability and capability to thrive in a fast-paced environment
  • Self-driven with the ability to work effectively with minimal supervision
  • Proficient in computer software systems, including Microsoft Office, with experience in creating spreadsheets
  • Willingness to engage in a role that requires 100% phone-based customer interaction
  • Availability to work during operating hours, which may include evenings, bank holidays, and weekends
  • Commitment to working in the office three days per week
Preferred Qualifications
  • Experience in customer service
  • Familiarity with the payment processing industry and related procedures and products
About J.P. Morgan

J.P. Morgan is a leading global financial services firm, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our commitment to delivering exceptional service drives our operations. We focus on building trusted, long-term partnerships to assist our clients in achieving their business goals.

We value our diverse workforce and recognize that the unique talents of our employees contribute directly to our success. We are an equal opportunity employer and prioritize diversity and inclusion within our organization. We do not discriminate based on any protected attribute and are committed to making reasonable accommodations for applicants' and employees' needs.

  • Bilingual Merchant Services Account Representative

    1 month ago

    Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job OverviewAre you enthusiastic about assisting clients and addressing their needs? This position may be ideal for you.As a Bilingual Merchant Services Account Representative at J.P. Morgan Chase, you will act as a key resource for both our merchants and internal partners. Your responsibilities will include providing telephonic support, offering solutions...

  • Bilingual Merchant Services Account Representative

    1 month ago

    Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job OverviewAre you enthusiastic about assisting clients and addressing their challenges? This position is tailored for you.As a Bilingual Merchant Services Account Representative within the Chase Merchant Services division, you will act as an advocate for both our merchants and internal Chase associates. Your responsibilities will include providing...

  • Merchant Services Account Specialist

    1 month ago

    Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job OverviewChase Merchant Services, a division within the Corporate and Investment Bank (CIB), stands as a premier provider in payment processing and merchant acquiring, facilitating transaction authorizations in over 130 currencies. As a Merchant Services Account Specialist, you will serve as a key advocate for our merchants and internal partners at Chase....

  • Client Support Representative for Merchant Services

    1 month ago

    Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job OverviewChase Merchant Services, a division within Corporate and Investment Bank (CIB), stands as a premier entity in payment processing and merchant acquisition, adept at facilitating transactions in over 130 currencies. As a Merchant Services Account Consultant, you will serve as a key advocate for our merchants and internal Chase stakeholders. Your...

  • Bilingual Immigration Paralegal Specialist

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Browns Recruitment Group Ltd Full time

    Job Title: Bilingual Immigration ParalegalAbout the Role:We are seeking a highly skilled and experienced Bilingual Immigration Paralegal to join our team at Browns Recruitment Group Ltd. As a key member of our Business Services department, you will provide administrative support to our lawyers and clients, ensuring the smooth operation of our immigration law...

  • Bilingual Immigration Paralegal Specialist

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Browns Recruitment Group Ltd Full time

    Job Title: Bilingual Immigration ParalegalAbout the Role:We are seeking a highly skilled and experienced Bilingual Immigration Paralegal to join our team at Browns Recruitment Group Ltd. As a key member of our Business Services department, you will provide administrative support to our lawyers and clients, ensuring the smooth operation of our immigration law...

  • Bilingual Customer Success Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Bilingual Customer Success ManagerCompany Insight:Privately owned and industry-leading global scale-up Marketing Technology (Martech) platform.Continued sales growth, which is why they need another CSM.The Solution:Our Marketing Technology platform helps marketing professionals make key, intelligent, and data-driven decisions to optimize their...

  • Bilingual Customer Success Manager

    2 days ago

    Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Bilingual Customer Success ManagerCompany Insight:Privately owned and industry-leading global scale-up Marketing Technology (Martech) platform.Continued sales growth, which is why they need another CSM.The Solution:Our platform helps marketing professionals make key, intelligent, and data-driven decisions to optimize their performance marketing...

  • Bilingual Customer Success Manager

    2 days ago

    Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Bilingual Customer Success ManagerCompany Insight:Privately owned and industry-leading global scale-up Marketing Technology (Martech) platform.Continued sales growth, which is why they need another CSM.The Solution:Our platform helps marketing professionals make key, intelligent, and data-driven decisions to optimize their performance marketing...

  • Bilingual Customer Success Manager

    5 days ago

    Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Bilingual Customer Success ManagerCompany Insight:Privately owned and industry-leading global scale-up Marketing Technology (Martech) platform.Continued sales growth, which is why they need another CSM.The Solution:Our Marketing Technology platform helps marketing professionals make key, intelligent, and data-driven decisions to optimize their...

  • Client Education Team Specialist

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job DescriptionAs a key member of the Client Education Team at JP Morgan Chase Bank, National Association, you will play a vital role in providing exceptional training and support to our clients. This exciting opportunity will allow you to leverage your expertise in virtual training and customer support to deliver high-quality experiences for our...

  • Client Education Team Specialist

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job DescriptionAs a key member of the Client Education Team at JP Morgan Chase Bank, National Association, you will play a vital role in providing exceptional training and support to our clients. This exciting opportunity will allow you to leverage your expertise in virtual training and customer support to deliver high-quality experiences for our...

  • Customer Service Representative

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Member Care team at Vitality Corporate Services Limited.Key Responsibilities:Provide exceptional customer service to our members via phone, email, and other communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Member Care team at Vitality Corporate Services Limited.Key Responsibilities:Provide exceptional customer service to our members via phone, email, and other communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Member Care team at Vitality Corporate Services Limited.Key Responsibilities:Provide exceptional customer service to our members via phone, email, and other communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Member Care team at Vitality Corporate Services Limited.Key Responsibilities:Provide exceptional customer service to our members via phone, email, and other communication channels.Respond to customer inquiries and resolve issues in a timely and professional manner.Work...

  • Customer Service Representative

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom IT CRITICAL CARE LLC Full time

    Job OverviewWe are seeking a highly skilled and efficient Customer Service Representative to join our team at IT Critical Care LLC. As a Customer Service Representative, your primary responsibility will be to provide exceptional customer support to our clients, acting as a liaison between our company and the clients.Your key objective will be to respond to...

  • Customer Service Representative

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom IT CRITICAL CARE LLC Full time

    Job OverviewWe are seeking a highly skilled and efficient Customer Service Representative to join our team at IT Critical Care LLC. As a Customer Service Representative, your primary responsibility will be to provide exceptional customer support to our clients, acting as a liaison between our company and the clients.Your key objective will be to respond to...

  • Customer Service Representative

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom Ultimate Banking Full time

    **Job Summary**Ultimate Banking is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our new and existing savings and mortgage customers.**Key Responsibilities**Process savings tasks, including payments,...

  • Customer Service Representative

    2 days ago

    Bournemouth, Bournemouth, United Kingdom IT CRITICAL CARE LLC Full time

    Job OverviewWe are seeking a skilled and efficient Customer Service Representative to join our team at IT Critical Care LLC. As a key member of our call center, you will be responsible for providing exceptional customer support and acting as a liaison between our company and clients.Your primary goal will be to respond to customer inquiries and resolve...