Current jobs related to Bilingual Merchant Services Account Representative - Bournemouth, Bournemouth - JP Morgan Chase Bank, National Association
-
Bilingual Customer Success Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob OverviewAbout the Role:We are seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving growth through strategic account management.Key Responsibilities:Develop and execute customer success plans to drive...
-
Bilingual Customer Success Manager
1 month ago
Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob OpportunityAbout the Role:We are seeking a highly skilled Bilingual Customer Success Manager to join our team at ABR Talent. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving growth for our clients.Key Responsibilities:Develop and maintain strong relationships with clients to...
-
Bilingual Customer Success Manager
1 month ago
Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob OpportunityAbout the Role:We are seeking a highly skilled Bilingual Customer Success Manager to join our team at ABR Talent. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving growth for our clients.Key Responsibilities:Develop and maintain strong relationships with clients to...
-
Inbound Sales Representative
1 week ago
Bournemouth, Bournemouth, United Kingdom ECOedge Dynamics Full timeJob Title: Inbound Sales RepresentativeWe are looking for a motivated and results-driven Inbound Sales Representative to join our team at ECOedge Dynamics. As an Inbound Sales Representative, you will be responsible for engaging with customers to promote our services and educate them on how to claim government-funded insulation upgrades for their...
-
Customer Service Representative
4 weeks ago
Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional service to our customers. Key responsibilities include:Responding to customer inquiries via phone, email, and chatProviding accurate information about products and servicesResolving customer issues efficiently and escalating when necessaryProcessing...
-
Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom ESET DACH Full timeCustomer Service RepresentativeAt ESET DACH, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Answer inbound calls and respond to customer inquiries in a timely and professional...
-
Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom ESET DACH Full timeCustomer Service RepresentativeAt ESET DACH, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Answer inbound calls and respond to customer inquiries in a timely and professional...
-
Bournemouth, Bournemouth, United Kingdom Language Empire Full timeWe are seeking a skilled bilingual interpreter to provide freelance interpreting services in various settings, including the NHS, Local Authorities, Police, and Probation services. As an interpreter for Language Empire, you will have the opportunity to work with a range of clients and provide high-quality interpreting services to facilitate communication....
-
Sales and Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom SRS Recruitment Solutions Full timeJob Title: Counter Sales Assistant – BournemouthThe Company:SRS Recruitment Solutions is seeking a skilled Counter Sales Assistant to join our team at a leading independent plumbing merchant. Our client is dedicated to providing high-quality plumbing products and exceptional customer service.The Role:As a Counter Sales Assistant, you will be the first...
-
Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £22,000 - £28,000In beBee Professionals, we are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when necessary.Process...
-
Key Account Representative
4 weeks ago
Bournemouth, Bournemouth, United Kingdom McCurrach Full timeOverviewKey Account Representative/Territory ManagerThis role is an exciting opportunity to join McCurrach, a leading company in the industry, as a Key Account Representative/Territory Manager. You will be responsible for building and maintaining strong relationships with key decision makers within various retailers, driving sales through educating staff and...
-
Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Kaplan International Languages Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our students and visitors.As a Customer Service Representative, you will be responsible for:Providing cheerful reception service to all students and visitorsEngaging with customers and colleagues through excellent oral and written...
-
Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Kaplan International Languages Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our students and visitors.As a Customer Service Representative, you will be responsible for:Providing cheerful reception service to all students and visitorsPossessing excellent oral and written communication skills, including the ability...
-
Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeAt 4Com Plc, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional telephone support to our customers, ensuring their systems are maintained and they are satisfied with our service.The ideal candidate will have an excellent telephone manner, previous...
-
Field Sales Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom McCurrach Full timeOverviewKey Account Representative/Territory ManagerThis role is an exciting opportunity to join McCurrach's team as a Key Account Representative/Territory Manager. You will be responsible for building and maintaining strong relationships with key decision makers within various retailers, driving sales through educating staff and key decision makers on our...
-
Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player with excellent communication skills and a passion for delivering results.Key Responsibilities:Engage with customers to understand their needs and provide solutions.Collaborate with the operational team to...
-
Customer Service Representative
2 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeAre you looking for a challenging and rewarding career in sales?We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at 4Com Plc. As a Customer Service Representative, you will play a vital role in providing high-quality customer service and promoting our products and services across the UK.Key responsibilities...
-
Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom Charles Taylor Full timeCustomer Service RepresentativeChristchurch, DorsetMonday to Friday 09.00am to 17:30£24,380 per annumWe are seeking a highly organised and detail-focused Customer Service Representative to join our Travel Claims team. As a Customer Service Representative, you will be responsible for accurately assessing claims in line with policy terms and conditions and...
-
Customer Service Representative
3 weeks ago
Bournemouth, Bournemouth, United Kingdom learndirect Full timeCustomer Service RepresentativeAt learndirect, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our learners, ensuring they have a positive experience with our courses and services.Main Responsibilities:Provide first-line...
-
Customer Service Representative
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Rubicon People Partnership Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Rubicon People Partnership. As a key member of our team, you will be responsible for reconnecting with lapsed customers and building strong relationships with them over the phone.Key Responsibilities:Reach out to existing customers who have previously...
Bilingual Merchant Services Account Representative
3 months ago
Are you enthusiastic about assisting clients and addressing their needs? This position may be ideal for you.
As a Bilingual Merchant Services Account Representative at J.P. Morgan Chase, you will act as a key resource for both our merchants and internal partners. Your responsibilities will include providing telephonic support, offering solutions for payment processing, troubleshooting technical challenges, and managing general inquiries. Additionally, you will have opportunities for professional growth through various skills training programs, including Level 1, Payment Terminals, Account Management, and Pricing.
Key Responsibilities
- Respond to merchant calls and deliver first-call resolutions
- Identify, analyze, and document information gathered from merchants
- Resolve merchant issues and concerns accurately and promptly while following business policies
- Ensure timely follow-up on all merchant inquiries
- Troubleshoot technical issues to identify root causes and provide effective solutions
- Analyze transactions, deposits, statements, and account details to offer resolutions for merchants
- Maintain an up-to-date knowledge of new products, equipment, features, and services
- Meet or exceed production targets as outlined in performance metrics
- Escalate unresolved issues that may pose risks for merchants or the bank
- Collaborate with other departments to ensure timely resolution of merchant inquiries
- Exhibit strong teamwork skills by maintaining a professional and supportive demeanor
- Bilingual in English and French
- Exceptional verbal and written communication skills, with the ability to multitask and work independently
- Adaptability and capacity to thrive in a fast-paced environment
- Self-motivated with the ability to work with minimal supervision
- Proficient in computer software systems, including Microsoft Office, with experience in creating spreadsheets
- Willingness to engage in a role that involves 100% phone-based customer interaction
- Availability to work during operational hours, including evenings, bank holidays, and weekends
- Commitment to working in the office three days a week
- Experience in customer service
- Familiarity with the payment processing industry and related procedures
J.P. Morgan is a leading global financial services firm, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our commitment to excellence drives our approach to serving clients, and we strive to build trusted, long-term partnerships to help them achieve their business goals.
We recognize that our workforce is our greatest asset, and the diverse talents they bring are integral to our success. We are an equal opportunity employer and value diversity and inclusion within our organization. We do not discriminate based on any protected attribute and make reasonable accommodations for applicants' and employees' needs.
