Neighbourhood Officer

4 weeks ago

Oxford, United Kingdom A2Dominion Housing Group Ltd. Full time

**Neighbourhood Officer**

**£31,000 -£33,000**

**12 Month Fixed Term Neighbourhood Officer based from our Oxford Office**

A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work. We’re a strong player in our field and we’re part of the G15, a group of the largest housing providers in London. We’re proud of our commitment to our customers.
About the role

Do you have a can-do attitude and good attention to detail? Then we would like to hear from you. We are looking for an energetic individual that can join our team as a Neighbourhood Officer to carry out tenancy management on our estates, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues.

**More about the role**:

- To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained and actions are taken to deal with issues
- To manage tenancies related to housing services residents in accordance with policies, procedures and targets.
- Be the point of contact to resolve and investigate complaints by residents and provide advice and guidance.
- Ensure that IT systems are regularly updated and effective manual record systems are maintained.
- To build relationships and work with both internal and external stakeholders of A2Dominion
- To attend and represent A2Dominion at court, external meetings, case conferences, forums and evictions
- Ensure that the tenancy management objectives and key performance indicators are achieved.
- Responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, residents, local authorities and 3rd party providers as required.
- Work with diverse tenants who require extra support and refer them to appropriate support services

**More about you**:

- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Full UK driving license and access to own vehicle for work use
- Experience of problem solving for customers and understanding customer needs
- Good knowledge of Outlook, Word and Excel
- Experience of working with vulnerable people and community groups
- Knowledge of housing law and housing management issues, welfare benefits and financial inclusion.

**Choosing us is easy**:
We will invest in your learning and development, provide a competitive salary and a great range of benefit packages as well as the flexibility to balance your working and home lives.

Everyone is welcome at A2 Dominion Group, and we’re proud to be an employer that champions a diverse and inclusive culture. We retained our Gold Investors in People accreditation, as well as our Health and Wellbeing Good Practice Award in November 2020. We were praised for doing a fantastic job of supporting, nurturing and enabling our people to give their best.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £31,000.00-£33,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Language training provided
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Oxford

Reference ID: Req2468

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