Advice & Wellbeing Specialist

4 weeks ago

Oxford, United Kingdom Peabody Full time

We have a great opportunity for an Advice & Wellbeing Specialist to join the team on a permanent basis. In this Outreach role you’ll be working predominantly in our Reading & Oxford communities, with one day a week working from our Houghton Hall office in Houghton Regis

As an Advice and Wellbeing Specialist, you will report to the Advice and Wellbeing Team Leader. You’ll deliver proactive and trauma informed support to meet the holistic needs of residents.   Your support will be tailored to your resident’s needs, and you will work closely with them to understand their wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community.    You will empower residents to manage their wellbeing needs by helping them to develop and maintain skills and resilience to lead independent and fulfilled lives. 

You will work collaboratively with wider teams, statutory services external advice and support services to ensure residents have the appropriate support.  You will build partnerships with external stakeholders in your area to ensure there is a strong network for support for our residents.  You will also be delivering advice and wellbeing support in community wellbeing hubs and providing peer support to colleagues. 

What you'll need:

A Full UK driving licence with access to own car. Demonstrable experience dealing with vulnerable people. Demonstrable experience dealing with complex cases. Experience providing frontline support and giving advice. Be passionate about customer service, being resilient with a positive and can-do-attitude.  Have excellent written and verbal communication skills.  Be exceptionally organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and produce high quality work.

If this sounds like you, this role might be perfect for you

A bit about the role:
You will work closely and collaboratively with residents in their homes and neighbourhoods to understand their immediate needs, as well as their wider goals and aspirations to achieve sustainable outcomes. You will do this through a mix of direct support and advocacy, as well as exceptional partnership working with other Peabody teams, our contractors, statutory and voluntary services, and by supporting local wellbeing projects.

Some of the key results for the role include: 

As the Advice and Wellbeing Specialist, you will be providing holistic wellbeing support that supports residents to sustain their tenancies successfully. Actively build strong partnerships with other Peabody teams, housing associations, local authorities, statutory and voluntary services to promote effective multi-agency working and information sharing. Work with the Allocations, Financial Inclusion and Neighbourhoods teams to target early tenancy support to new residents who need this and ensure others know how to access your support if facing any difficulties in the future. Support the delivery and promotion of wellbeing hubs and cafes, as well as other projects in your region.

An enhanced Disclosure and Barring Service (DBS) check is required for this role and requires a full, clean driving licence. This role will be covering the Oxford and Reading area.

A minimum of 2 to 3 days working in the office/covering your patch is required; the other days can be worked from home, or a local office.

Weekly hours Monday - Friday, 09.00 - 17.00 with occasional outside of hours work.

A bit about us: 
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here's just a few of the benefits for working at Peabody: 

Flexible and hybrid working (depending on the role)  Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates   • Two additional paid volunteering days each year   • Flexible benefits scheme, including family friendly benefits and access to a discount portal   • 4 x salary life assurance • Up to 10% pension contribution

Closing date: 12th June 2024.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

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