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Locality Officer

4 weeks ago

Oxford, United Kingdom SNG Formerly Sovereign Housing Association Full time

We have an opportunity for a Locality Officer to join our team covering Oxfordshire.

You'll manage your own diary with a mix of working from home, office and out withourcustomers.

This is a full time permanent role with a starting salary of £30,000 to £35,000 depending on yourexperience.

Your role

You'll be delivering a professional and high-quality mixed tenure service to ourcustomers, using your knowledge and skills to resolve a range of housingmanagementchallenges.

This could include anti-socialbehaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to ourcustomers needs and making changes when needed.

You'll balance your caseload with projects, shaping sustainablecommunities that develop an inclusiveenvironment for ourcustomers.

To be successful in this role you will have:

  • The ability to proactively manage a complex caseload
  • Strong communication skills with previous experience of workingwithcustomers in a demanding environment.
  • Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
  • Previous experience, or a knowledge of delivering housingmanagement services
  • Experience of using computer systems, for example Microsoft Office
  • The ability to establish, develop and maintain effective workingrelationshipswith all work colleagues, contractors and partnering agencies
  • Some of the roles will involve line managementresponsibilities for our Scheme Officers operating in ourHousing for Older People schemes.
  • A full UK driving licence and access to your own transport.

A DBS check will be undertaken for the successful candidate.

What we can offer you

As a member of the Localities Team you will be part of a friendly, dedicated and supportiveworkingenvironment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

  • £450 yearly flexible benefit pot to use against benefits of your choice
  • Flexible working
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • A chance to buy or sell holiday as part of our flexible benefits package
  • A generous pension scheme matching up to 12%
  • Life cover as soon as you join us
  • You will be a part of ourRecognition scheme where you can be gifted retail vouchers
  • A range of wellbeing discounts including Gym Memberships
  • A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

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