Improvement Lead

7 months ago

Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

PRIMARY DUTIES & AREAS OF RESPONSIBILITY Management & Leadership Provide line management and leadership to a specific function within the Corporate Access Team ensuring all activities are undertaken in accordance with the SOPs, policies, job description and service levels. The post holder will be an expert in the use of EPR, RTT, Luna, Power BI and other systems information, providing advice and support in relation to a variety of service improvement initiatives. Ensure the Corporate Access Team are resourced appropriately to provide the management and supervisory cover to manage and deliver the service. The post holder is accountable for the overall assurance of the Trust Operational DQ position by quickly identifying, analysing, investigating and escalating any potential DQ performance issues with the appropriate teams.

Works with Information Services to ensure systems to input store and disseminate information and performance reporting are appropriate to support Operational delivery. Supports Information Services in any re-design and development of the current performance management reporting including but not limited to the current PTLs. Engages with Service Managers in relation to their performance requirements and communicates these requirements to Information and Performance Teams. Works with Informatics to conduct in-depth analyses of the PTL and associated systems in response to requests from the Operational teams, using all appropriate data sources.

This data may be of a highly complex, sensitive or contentious nature e.g. workforce productivity, complaints, capability, patient safety, team performance or customer satisfaction. The post holder will improve and maintain both the quality of data captured and the processes for its validation, to monitor patient pathways and ensure a good quality patient experience. Supports both corporate and operational teams and staff across the Trust to identify and understand the current EPR end user process, data quality, RTT and performance issues and inform the relevant teams in order to ensure these issues are resolved and appropriate training and support is put in place.

The post holder will provide cross cover to ensure that a wide spectrum of knowledge is maintained across all data issues. To develop a skills, knowledge and competency framework to ensure that the required levels of skills and knowledge are continually developed to support the needs of the service; to ensure that team members undertake continuous learning and development to enable them to become multi-skilled across various aspects of the Access Clinical Service Unit. To translate, communicate and embed national, local and Trust wide objectives and targets to all staff levels using a variety of strategies to support understanding in order to engage staff in the delivery of the service priorities ensuring the Trust values are at the core of everything we do. To ensure that through regular team meetings that all staff are able to contribute to the development of the service and that good practice is shared.

To ensure that all aspects of the HR processes are effectively managed in accordance with Trust policies and procedures including appraisal, disciplinary, grievance, recruitment, retention and succession planning, sickness and attendance management. Provide leadership, support and guidance to the management team to ensure that the execution of the HR policies and procedures within their teams is undertaken correctly and provide a point of escalation for complex matters, engaging senior HR Managers as required and provide assurance of policy adherence for the Corporate Access Team. Financial Management Support the Head of Access to identify and highlight areas where changes to the service could offer better utilisation and productivity without compromising quality. To work with Finance and the Head of Access to develop the annual business and financial plans and to monitor delivery of plans and budgets on a regular basis taking corrective action where required to deliver a balanced budget.

To support the delivery of the CIP plan by identifying service improvement opportunities, developing appropriate rationale and business cases and to implement agreed service improvements and changes in a managed and controlled way to protect the financial budgets. Project Management & Service Development To identify, develop and lead cross clinical service units to develop and implement projects to improve working practices to deliver more effective, efficient patient focussed services removing treatment delays. To utilise a range of skills (negotiating, presentation, teaching, project management, service improvement) to engage a variety of staff including administration, nursing, clinicians and management to enable the successful delivery of change and improvement projects. To ensure that all Patient Administration procedure, process, training and other documentation is maintained and that all staff

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