Compliance Manager Lead

1 month ago

Bradford, Bradford, United Kingdom Park Homes Full time
Job Title: Compliance Manager

We are seeking a highly skilled Compliance Manager to lead and develop a team of Home Managers, driving continuous improvement in quality standards and regulatory compliance across our care homes.

Park Homes UK Ltd is a family-owned business with 21 care homes in the UK, and this role will involve regular travel to our care homes.

Key Responsibilities:
  • Lead and develop a team of high-performing Home Managers to support the business in achieving its regulatory objectives.
  • Act as a regulatory subject matter expert, providing guidance and support to the regulatory managers in reporting and analysis of trends.
  • Own and implement the Internal Audit tool for continuous improvement across the business.
  • Monitor and ensure the accurate production of quality indicators and metrics at Board level.
  • Support Home Managers in implementing the Regulatory Inspection framework, Internal Governance procedures, and analysis of trends and management of clinical risk.
  • Collaborate with the Senior Operational Team to support, guide, and assess services with quality issues.
  • Support and advise Managers on regulatory submissions and challenges.
  • Support RCA reporting and ensure the follow-up of recommended actions in the operational line.
  • Undertake inspections and governance audits of services as required and support Managers to audit services to the Company standard.
  • Support Managers in developing and implementing quality improvement plans for services with significant quality challenges.
  • Present regulatory and internal inspection findings at meetings to agree on improvement actions.
  • Work with Head Managers to develop Home Improvement Plans and share best practice across the business.
  • Plan and manage the inspection and governance auditing schedule on an annual basis to ensure all homes are supported.
  • Support Managers to monitor services through internal inspections, with each home being inspected four times per year.
  • Support Compliance and Governance Inspectors to validate our internal governance procedures on a six-monthly basis and oversee the development of improvement plans.
  • Identify quality trends and develop overarching action plans in conjunction with the Management to resolve these issues.
  • Assist in developing quality policies and procedures, quality tools, audit materials, and resident information materials.
  • Support the implementation of new initiatives to improve resident care and quality of life.
  • Maintain a close understanding of quality and service challenges nationally and customer expectations and concerns to ensure the operating plan is relevant and effective.
  • Liaise with external agencies such as quality regulators, safeguarding leads, local authorities, CCGs, HealthWatch, and other stakeholders to assist with quality improvement as required.
Requirements:
  • Registered nurse or a minimum of five years of CQC regulatory experience.
  • Evidence of further professional development in relation to care, management, or quality.
  • An established line manager able to effectively lead, work with, and develop a field team.
  • Experience of managing multi-site care home environments from a quality improvement or operational perspective.
  • An understanding of the UK regulatory framework and experience working with regulators and safeguarding teams.
  • Strong customer care focus.
  • Excellent written and verbal communication skills.
  • Pragmatic in approach with strong problem-solving and analytical skills and ability to apply these in complex and challenging situations.
  • Able to coach and motivate others.
  • Able to work collaboratively across the business.

In return, we offer a generous salary and a collaborative and dynamic work environment within an organisation that provides professional development and growth opportunities.

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