Key Account Executive

5 days ago


Whitstable, United Kingdom Trapeze Recruitment Services Limited Full time

**Role Summary**

Working for a global manufacturing business, this is very much an independent role and will be on a 12-month contract, covering maternity leave.

You will be responsible for a selection of Strategic Customer Accounts; to establish and build a strong customer relationship in order to deliver excellent levels of customer service.

You will work closely with Operations to ensure prompt delivery to customers and resolve delivery issues efficiently and effectively to avoid further escalations.

**Role and Responsibilities**
- Identify new business opportunities (with the support of the BDM) and convert quotations
- Process official quotations and orders
- Ensure export compliance when processing quotations and orders
- Follow up quotations and negotiate where required
- Progress orders through to delivery, to meet customer expectations on OTIF
- Proactively review, investigate, and escalate customer complaints where applicable
- Review OTIF with Operations on those specific accounts and ensure lessons learnt, as well as recovery plans are in place and communicated for those strategic customers
- Ensure regular customer visits to build strong relationships
- Proactively seek out technical product knowledge with a willingness to understand the range of products offered
- Identify new sales opportunities and act on them accordingly or pass them to the relevant contact

**Competencies, Skills and Experience**
- Proven key account management experience
- Work off your own initiative and be able to effectively achieve key objectives.
- Ability to think outside the box in order to resolve issues efficiently.
- Strong Excel Skills:

- V-Look ups / Concat / Pivot etc

**Remuneration & Benefits**
- Competitive salary
- Work from home on a Friday



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