Front Desk Receptionist

2 weeks ago

Ealing, United Kingdom Spine & Joint Centre Full time

We are looking for an enthusiastic person to join our Centre, serving the local community and helping people to get better and healthier

Benefits include
- Full initial training

Pension scheme

**Free chiropractic care** for you and a discount for your family

Ongoing training, seminars and personal development

**Responsibilities & Duties**

**Clinical Assistant (CA) Job Description**

Reports to Practice Manager / Clinic Director

**Work hours**

The role is carried out Monday - Saturday

The is done in an alternating week shift pattern of both morning and afternoon shifts
- Week 1: Monday & Tuesday 8.30 - 2.30, Wednesday 8.30 - 1.30, Thursday 2.30 -7.30 and Friday 2.30 - 5.30

Week 2: Monday 2.30 - 5.30, Tuesday 2.30 - 7.30, Thursday & Friday 8.30 - 2.30 and Saturday 8.30 - 1.30.

Flexibility is required to assist with covering holidays

**Purpose**

To provide a Clinic support role to the practitioners & management team, whilst coordinating with the Clinic Assistant team within the Centre.

To provide a high standard, client focused experience, ensuring diary management, the daily running of the Centre and various administrative tasks are completed accurately and in a timely manner.

**Tasks**

To provide a general Clinical Assistant support role in front desk operations to include all aspects of diary management; booking and amending client appointments, taking client payments, liaising with client insurance companies and solving any general client enquiries.

To take responsibility for ensuring the accurate running of everyday tasks within the clinic, to ensure all daily tasks are completed accurately and within a timely manner.

To provide an excellent client focused and unique experience.

To participate in regular training of policies and procedures as well as attending practice meetings at least once a month

To provide all support to all practitioners and carry out requests as instructed, as well as providing support within the CA team, and effectively communication daily information.

To undertake educational conferences and workshops when required to do so.

To undertake such duties, training and / or hours of work as may be reasonable required, and which are consistent with the general level of responsibility of this job.

**Scope and level of responsibility**

It is a supportive front desk role in which you should be client focussed and a responsible for ensuring clients have a smooth and enjoyable experience during their time at the Centre.

You will support all aspects of the front desk operations of the Centre, and are required to carry out any ad-hoc duties as requested by any practitioner and the management team.

You may be delegated individual tasks by the Practice Manager within your team.

**Skills, Knowledge and Behaviour**

To use precise client focused and customer service experience to deliver tasks in a competent, accurate and timely manner.

You should have the ability to communicate at a high level, be a team player, and develop and maintain internal and external relationships.

To understand and promote a healthy and wellness based lifestyle, with a high energy approach.

To be able to read, speak and write fluently in English.

**Benefits **
- **Free chiropractic care** for you and a discount for your family

Pension scheme

Salary £11.50 starting salary with increase at probation with completion of certain requirements.

**Job Types**: Part-time, Permanent
Part-time hours: 22 per week

**Salary**: From £11.50 per hour

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Allthough PPE requirements have eased in healthcare setting we still provide our patients with surgical masks. There is no requirement for non-clinical staff to wear any PPE

Ability to commute/relocate:

- Ealing, UB6 7AZ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: SJC REC 5

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