Customer Support Advisor

3 months ago


Basingstoke, United Kingdom Novax Recruitment Ltd Full time

**Customer Support Advisor**
**Basingstoke/Greenham**
**£11 per hour**
**Full Time Contract**

Novax Recruitment is actively seeking a Customer Support Advisor. This position is full time hours on a contract basis.

Responsibilities include:

- Provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels
- Work directly with internal and external customers to solve problems efficiently and effectively, keeping customers involved and aware of progress
- Work to SLA and KPI in order to provide the best level of service possible
- Ad hoc administrative and customer service duties as directed by line management

Skills and Experience required:

- Experience in a contact/call centre environment (housing sector preferred)
- Strong IT skills, including knowledge of GDPR

For more information, please contact Euan at Novax on 01616670023 or follow the job advert to apply.



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