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Customer Support Specialist

2 months ago


Basingstoke, Hampshire, United Kingdom SNG Formerly Sovereign Housing Association Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at SNG Formerly Sovereign Housing Association. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional support and resolving their queries in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service via phone, email, and other communication channels
  • Resolve customer complaints and issues in a fair and efficient manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date with industry trends and best practices in customer service
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading housing association
  • A range of employee benefits, including flexible working and a generous pension scheme
About Us

SNG Formerly Sovereign Housing Association is a leading housing association providing good affordable homes in thriving communities across London and the South of England. We are committed to our Equality, Diversity, and Inclusion strategy and believe that you can truly be yourself at SNG.