Quotation Controller

4 months ago

West Bromwich, United Kingdom Linde MH UK Ltd. Full time

About Linde

We are one of the world's leading manufacturers of forklift trucks and warehouse equipment. We operate in over 100 countries worldwide, and have around 13,000 people working for the brand. A network of more than 8,500 service technicians ensures maximum availability of Linde trucks and solutions, and based on its worldwide logistics network, Linde guarantees spare part delivery within 24 hours.

Linde Material Handling offers a range of challenging careers across the country and we are keen to talk to you about the direction in which you would like your career to go.

**What we offer**:

- To Control and manage all aspects of aftersales quotations.
- To present a professional company customer facing image and increase service revenues and margins through building effective customer and colleague relationships.
- To provide a single point of contact for internal and external customer quotation administration and communication.
- To maximize aftersales ad-hoc revenues and margin through the production of professionally presented and targeted quotations covering (but not limited to) ad-hoc repairs, wheel & Tyre replacement, accident damage & misuse, PPM contracts, chargeable work arising (from service / from Thorough Examination), chargeable modifications, chargeable retrofits
- To liaise with service engineers, controllers, supervisors and Regional Service Managers to maximize the effectiveness of service quotations to ensure that revenue and margin opportunities are optimized
- To generate off hire damage rectification quotations in conjunction with rental control, contract administration, workshop and field service functions
- Continuously monitor outstanding quotations with customers and where necessary liaise with appropriate personnel to obtain a customer order number.
- Negotiate a commercially viable price which is acceptable to customers and in line with margin guidelines for Linde MH UK
- To utilize effective negotiation closing strategies with each customer with a view obtaining customer order and maximizing quotation conversion.
- Develop on going customer relationships with a view to easing the negotiation of quotation closure
- Conduct each transaction with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, and encouraging repeat business, revenue and profit growth for the business.

**Tasks and Qualifications**:
**What we Offer?**

Salary will depend on experience

Overtime opportunities

25 days annual leave

Company pension scheme

Discount scheme, with access to deals from some of the UK’s largest brands

**What to Expect?**

Buddy support system in place

Company laptop and phone

Ongoing manufacturer training on our market-leading range of material handling equipment

Technical support available

Local support network of from colleagues

Varied role with day-to-day different challenges

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