Service Admin

5 days ago


West Yorkshire, United Kingdom Jark Full time

My client based in central Wakefield is looking to recruit an experience Service Administrator.

Main Duties will include:

- Providing a professional and courteous telephone service to internal and external customers.
- Schedule PPM inspection visits by Engineers, working closely with the Operations Manager.
- Schedule new service contracts on the in-house maintenance system.
- Daily control of engineer’s job loading.
- Manage the reactive call work stream.
- Review quotations and orders for specific clients to meet defined targets.
- Enter customer quotations and quotation follow-up letters on dedicated service management system.
- Ensure all paperwork is appropriately filed and where applicable sent to customers in a timely manner.
- Capture all office data as required within the general administration remit.
- Process and verify all engineers’ paperwork.
- Check accuracy of timesheets.
- Keep in constant communication with customers.
- Provide administration assistance to all business units and the Regional Manager as required.
- Any other duties as required by management.

Person specification:

- NVQ Level 2 in Business Administration or Customer Service (not essential).
- Able to demonstrate commercial acumen.
- Excellent IT Skills (Microsoft Excel and Word).
- Meticulous attention to detail.
- Professional telephone manner.
- Excellent communication skills both written and verbal.
- Effective time management skills.

IND123



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