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Administrator

3 months ago

St Albans, United Kingdom The Living Room Full time

**Job Title**: Hub Administrator

**Location**: St Albans Hub

**Line Manager**: Business Manager

**Line Management Resp.**: Admin Volunteers

**Hours**:9 am to 4.00 pm - Mondays (unpaid 30 min lunch break) and 2 to 4.00 pm Tuesday to Fridays. 14.5 hours per week.

**Salary**: £10.45 per hour (rising to £12 per hour from April 2024)

**Term**: The role will start as a 12 month contract, with the intention of extended to permanent

**Purpose of the role**:
To support the day-to-day operations and compliance of the hub, Volunteers, health and safety, and all customer service, including supporting the counsellors and ensuring the accurate recording, reporting and storage of client data.

**Main Responsibilities**:
**Administration**
- Client data inputting into CRiiS system for St Albans Hub, supporting other hubs when needed
- To organise and support the administration needs of the hub by identifying the tasks required and where appropriate, delegation to volunteers
- Provide a high level of analysis and support for client record accuracy
- Support the counselling staff with administering client journey records

**Hub Facilitation**
- Provide a friendly and efficient welcome to the hub for all clients and visitors
- First Aid and Fire Marshal duties held
- Liaise with landlords, utility and facility providers when required
- Ensure cleaning, maintenance and general upkeep of the hub are maintained
- Provide support information following an enquiry
- Ensure all visitors follow health and safety requirements
- Deal with maintenance and compliance checks in the hub
- Manage the purchasing of goods and services for the smooth running of the hub, as agreed with the Hubs Manager
- Ensure safe storage of sensitive data and archiving

**Communications**
- Ensure all policies and procedures are followed by staff and volunteers within the St Albans Hub
- Engage in discussions, training and data collection with the result of full compliance to policies and procedures.
- Update noticeboards and information displays for clients, volunteers and staff, to ensure compliance with policy and procedures
- Support and manage the health and safety of TLR local events and Hub fundraising efforts
- Liaise with external professionals

**Reporting**
- Provide reports upon request to Hubs Manager, Executive Team and Data and Monitoring Officer
- Provide personnel information, notify absence and forward authorised admin volunteer expense claims to the Personnel and Finance Officer

**Training**
- To undertake training as part of Continuous Professional Development, to ensure compliance and capability.
- Recruit, induct, train and support admin/ reception volunteers working in the hub

**General Requirements**
- Be responsible for own health and safety at work and for the health and safety of colleagues and visitors.
- Demonstrate the organisations values through working practices**:We are CARING to our clients and co-workers**:

- We are CUSTOMER focused when prioritising our work and activities
- We serve and support our COMMUNITY
- We ensure we are COMPETENT in performing our duties
- We value our INTEGRITY as professionals
- The job is a hub based one, with occasional travel to other TLR hubs and other locations for meetings and training, as agreed.
- Overtime and TOIL may be claimed on this post (in line with the organisation’s TOIL procedure).
- Undertake from time to time such other tasks as may be required in connection with the post
- Be willing to take annual leave at times that fit with the requirements of the role. Annual leave of more than 2 working days to be taken consecutively must be booked 6 weeks in advance with the line manager.

**Updated March 2024**

**Job Type**: Part-time

**Salary**: £12.00 per hour

Expected hours: 14.5 per week

**Benefits**:

- Company pension

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: In person

Application deadline: 29/03/2024
Reference ID: HubAdminStA24
Expected start date: 01/04/2024