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Public Service Centre Supervisor

4 months ago

Bridgend, United Kingdom South Wales Police Full time

Force
- South Wales Police

Role Type
- Police Staff

Business Area
- Operational Support Services

Department
- Public Service Centre

Location
- HQ, Bridgend

Grade
- SO12

Salary
- £33,915.00 - £39,036.00

Part/Full Time
- Full Time

Hours per Week
- 37

Type of Contract
- Permanent

Level of Welsh language ability required?
- 2

Closing Date

25/06/2024, 15:00

Job Advert Description

Would you like a career like no other? If soJoinUs

We are looking for someone to #JoinUs as a Public Service Centre Supervisor at Police Headquarters, Bridgend. Could you be who we are looking for?

About the team/Department you will be joining:
A vacancy has arisen for a Supervisor in the Joint Public Service Centre, at Police Headquarters, Bridgend. This is a unique and exciting opportunity to work in an Emergency Control Room where all 999 emergency and 101 non-emergency calls and digital contacts from the public are received.

About the role and your key responsibilities:
The role is full-time and based at the Public Service Centre, South Wales Police Headquarters, Bridgend, however Part Time Working/Job Sharing applicants will be considered. The role includes:

- Supporting the Public Service Centre Control Room Inspector in delivering the effective management of resources.
- Supporting the Force Incident Manager, during critical or potentially critical incidents, to ensure the safety of all and contribute to the timely resolution of incidents.
- Monitoring and review of on-going incidents and support staff to ensure effective and efficient responses
- Responsibility for a team, ensuring their wellbeing, performance and development are regularly monitored.
- Providing advice to members of the public
- Audit the work of Public Service Centrestaff and identify individual or team training & development needs
- Responsibility for the development of the Digital Desk and the implementation of associated systems and processes.

What skills and experience do we need you to bring to the role:

- Experience of call centre/control room environment
- Previous supervisory experience and leadership skills
- Excellent oral and written communication skills
- Ability to plan and prioritise daily workloads, and work under pressure
- Must have experience of preparing management reports/documentation
- Experience of dealing with the public using tele-communications systems

Shortlisting will take place w/c 15th July - Interviews will take place 25th/26th July

**Please Note - Medical Checks - A**pplicants will be invited to complete a medical questionnaire which may be discussed to identify any issues which may prevent appointment because of a risk to the applicant or anyone using the service of South Wales Police. In addition, a hearing test will be completed for the purpose of health surveillance.