Operations and Training Administrator

3 weeks ago


Leicester, United Kingdom Be Empowered LTD TA SkillBase First Aid Full time

**Job role: Operations and Training Administrator**

At SkillBase First Aid we’re proud to be a little bit different, we are on a mission to fill the UK with heroes on standby We provide a range of training courses in compliant First Aid and Mental Health & Wellbeing, with over 125,000 people trained in essential life-saving skills so far. SkillBase also delivers ‘Train the Trainer’ courses - instructor training licensing people to teach our First Aid or Fundamental Wellbeing suite of courses. We believe everyone should feel confident in dealing with an emergency. Our training gives you the knowledge and skills to feel empowered in helping someone when it counts, be it with their physical or mental health. Our strong passion for equality in mental and physical health means we are all about training confidence, not just competence in our relaxed, memorable, and engaging courses,

**Job description**:
As part of the Operations and Administration team based at the Leicester office, you will be working to support SkillBase First Aid’s network of First Aid and Fundamental Wellbeing Trainers right across the UK.

The role is varied, you will be working across; online management platforms, phone and online chat queries, ordering, stock control, and general office admin tasks. Alongside the Operations team you will be supporting the wider business to provide the consistent excellent customer service we are so proud of.

With full training and support from your team, the duties of the role include, but are not limited to:

- Speaking to customers by phone and using our website chat platform, Jivo
- Using our customer relationship management (CRM) system and default diary to input, check and monitor data
- Using our e-commerce platform to input orders for customers.
- Organising orders for customers, pick and packing stock
- Dispatching orders through Interparcel and post office drop-offs, including checks and follow-up on missing/delayed deliveries
- Using our e-commerce platform to check stock control and create orders with suppliers
- Booking consumables out for Trainers
- Arranging preparation paperwork and resource packs for Trainers.
- Processing post-course paperwork
- Booking and monitoring observation days for licensed Trainers
- Re-licensing paperwork for Trainers
- Adding and monitoring our network of Trainers across our management system platforms
- Re-issuing certificate requests
- Printing certificates and letters

You’ll be based at our head office in Leicester, Mon - Fri, 09:00 - 17:00.

Parking is freely available onsite and complimentary to use or if using public transport we are very close to the main A47 where the 158 and 48 buses drop off and pick up throughout the day.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: £14,410.00-£20,048.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leicester, LE3 1TH: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 16/05/2023



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