Level 3 Business Administration- Willows Health Medical Practice

3 weeks ago


Leicester, United Kingdom Heart of England Training Full time

Medical Receptionist Apprentice
Willows Health is the largest primary care provider in Leicestershire with over 63, 000 patients across 11 sites, with caring for the health of our patients being at the forefront of what we do. We have recently been rated Outstanding by CQC for our responsiveness in care and shortlisted for PCN General Practice Awards Committee in 2022.
To work with other receptionists and healthcare professionals to provide a first-class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support
Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system
Booking in patients when they arrive at the surgery
Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc
Liaising with the Practice Manager regarding any incidents or complaints and follow any action as directed
Ensuring Policies/Procedures are in place and staffs are aware of their location
The training you will be getting
You will be working towards a Level 3 Business Administration standard delivered by Heart of England Training
You may also be working towards Level 2 maths and English functional skills if required
What to expect at the end of your apprenticeship
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