Consultant

2 weeks ago


Elgin Industrial Estate, United Kingdom SIRVA BGRS Worldwide Relocation & Moving Full time

**This is a remote opportunity with office days available in Swindon.
Who Are SIRVA BGRS?**
SIRVA BGRS is a global leader in relocation and move services, offering solutions for the employee mobility industry. With 77 locations servicing 190+ countries, we offer an unparalleled global footprint supported by extensive product offerings and robust technologysolutions that support the organisation’s global and diverse workforces.

**What will you do as a Consultant for SIRVA BGRS?
**As a Consultant you will contribute to SIRVA BGRS’ success by serving as the advisor to our customers in their mobility journey. This role is service focused, you will support, monitor and consult with customers who are relocating. Your job is to assistthe customer with every aspect of thier journey making it as seemless as possible.

Additionally, this role will seek out opportunities to enhance the customer experience, both by proactively contacting the customer in recognition of critical milestones in their journey and by offering additional program services, where appropriate.

**Role requirements**:

- Place proactive calls with customer to welcome them, advise on the authorised services and policies to be provided
- Engage and adopt new technology enhancements and features, sharing these updates and promoting them internally and with customers
- Serves as a trusted advisor in the mobility programs across a client base
- Demonstrate understanding about available services, and translating those services confidently when speaking to customers
- Work to fully understand the customers needs and concerns by asking questions, listening carefully, showing empathy and using expertise to provide sound guidance throughout the journey
- Ensure timely and accurate information is conveyed to the customer
- Understand customer, tailor interactions and services as appropriate to respond to each of their unique scenarios and concerns
- Ability to advise on services delivered by our supplier partners and trouble shoot across service lines
- Manage a high volume of customer files seamlessly, and across varied clients and locations and ensure excellent customer service
- Collaborate externally with supplier partners as appropriate
- Dedicated to strong data integrity, ensuring system accuracy through regular upkeep of file notes, updates, and information
- Support customer and client needs with a focus on quality, accuracy and timeliness
- Appropriately utilise other customer support teams and adopt new processes as they are introduced
- Regularly attend training to support on the job knowledge, career growth, and understanding of the organizational vision, culture and experience

**Equal Employment Statement



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