Customer Experience Professional
3 weeks ago
**Permanent Customer Expertise Roles**
**37.5 Monday to Friday (9-5pm)**
**Hybrid Working**
**Salary £22,405 per annum + Benefits**
Adecco Nottingham, have an amazing exclusive opportunity with our client, who are based in Nottingham. We are searching for several Customer Care Professionals who are driven by quality and service.
Our client offers an attractive benefits package, fantastic working hours, hybrid working and a caring culture.
As part of this role, you will be liaising with internal departments to investigate and resolve customer order issues, and with our field-based team to organise service calls to customer homes.
**Here's some of the key responsibilities for the role**:
- Objection / complaint handling in a professional and respectful manner at all times
- Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion
- Liaising with field-based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties
- Working with third parties to organise customer repairs
- Negotiate discounts with customers in line with company guidelines
- Process compensation, credits and discounts
- Taking payments in line with PCI compliance
- Excellent communication skills
- Time management Skills
- Customer service skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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