Key Account Manager

2 months ago


Gilwilly Industrial Estate, United Kingdom Nilfisk Full time

As a Key Account Manager, you will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. You will manage and develop client accounts to initiate and maintainfavorable relationship with clients, as well as support large customers on local level with support from Direct Sales Manager.

Your new team

The team will consist of 11 Key Account Managers with each district and customer portfolio. You will report directly to National Sales Manager Steve Brazier. Nilfisk has an Office in Penrith, Cumbria close to Lake District. Your portfolio in postcodes willbe CA, DH, DL, HU, LA, NE, SR, TS, & YO and you can expect travel days and working from other locations.

What does the role involve?

The purpose of the role is to create value in the allocated account's portfolio through effective design and implementation of individual account strategies to build long term, sustainable and profitable relationships with the customer. The role involvesprofessional field sales and high-level customer consultation in the defined territory. In this role you need to provide efficient solutions and support customers and represent the Nilfisk brand in the market.

With the mission to develop long-term relationships with big strategic customers across all customer segments or defined number of segments and covering the entire professional product portfolio in postcodes CA, DH, DL, HU, LA, NE, SR, TS, & YO with a clearend-user focus, either direct or indirect.

Main responsibilities:

- Pursue sales leads, visit existing customers, assess customer's needs, and suggest appropriate products and services, promote products, and conclude orders.
- Respond to customer's enquiries, negotiate prices and delivery times within limits of authority and concluded sales orders to meet revenue targets. Be primary point of contact and build long term relationships with customers.
- Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business.
- Refer sales leads, customer feedback and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands.
- Establish annual, quarterly, monthly, or weekly sales plans and prioritize and schedule own activities so these targets are met. Clearly communicate the progress of monthly/quarterly initiatives to internal/external stakeholders. Forecast and track keyaccount metrics
- Make offers, update digital customer files, provide weekly information about pipeline to be used for best guess.

We value your experience:

- Excellent relationship building
- Excellent oral and written communication skills as well as fluent in English
- Excellent listening, negotiation, and presentation skills
- Time management and project management skills
- Ability to manage multiple projects
- Driving license and willing to travel



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