Customer Experience Advisor

4 months ago

East London, United Kingdom Jardine Motors Group Full time

**Overview of role**:
Do you love providing a high level of customer service? Are you a resilient person who enjoys offering a bespoke customer journey? If so, you will be a great fit for our role as a Customer Experience Advisor in our Porsche dealership based at East London.

We love people who take real pride in the work they deliver. Porsche is committed to providing our customers with a premium level of service, - within this role you will offer a soft introduction for the brand to customers.

Jardine Motors Group represents 13 of the world’s most well-known car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we are proud to prioritise outstanding customer experiences above all else.

**Duties, Responsibilities & Person Specification**:

- We grow our own talent To help you unlock your full potential and progress your career, we provide you with constant training and development opportunities tailored to your goals and ambitions.
- Everyone is welcome We are committed to building an inclusive culture and diverse workforce. We are proud of our culture where all colleagues can feel comfortable to bring their true selves to work and thrive in an environment removed of stereotypes and bias.
- We have a generous benefits package including 33 days holiday (including bank holidays), plus you’ll never have to work on your birthday. You’ll also have access to a great pension, reward savings, and much more.
- When we say we care about your wellbeing, we mean it. You’ll have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.

**A bit about the role**:

- Provide admin support for the East London Porsche.
- Updating and maintaining customer data and managing enquiry information on a team-run enquiry log
- Funnelling enquiries through to the sales team in their early stages and updating sales systems
- Gathering correct and efficient customer information for our various systems for the team
- Dealing with initial customer enquiries before handing them over to one of our dedicated Sales Executives
- Supporting with various campaigns for the dealership with different events and new model releases

**What you will bring**:

- A passion for customer experience and a drive to offer 10 out of 10 service
- Excellent verbal and written communication skills and organisation skills
- Experienced IT skills with a knowledge of Microsoft package
- Able to work within a friendly and hard-working team while handling your own diary

‘’Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.

Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.’’

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