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Customer Experience Advisor

2 months ago


London, Greater London, United Kingdom Legal & General Group Full time
{"title": "Customer Experience Advisor", "description": "Role Overview

We are seeking a skilled Customer Experience Advisor to join our Sensitive Claims team. As a hybrid role, you will work half your week from home and half in our Cardiff office.

Key Responsibilities
  • Use proactive and reactive contact to understand customer needs and provide updates via various channels.
  • Consider vulnerable customers' circumstances and take additional steps to support them.
  • Ensure knowledge of legislative, regulatory, and internal process requirements.
  • Communicate with customers or their loved ones during serious illness or bereavement claims.
  • Develop strong communication and administration skills to support customers.
What We Offer
  • A platform to build a career within a big and successful company.
  • A performance-related bonus plan and valuable share schemes.
  • Generous pension contribution and life assurance.
  • Private medical insurance and competitive family leave.
  • Participate in our electric car scheme and enjoy discounts on high street stores and online.
About Us

Legal & General is a leading financial services group and major global investor. We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

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