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Customer Experience Advisor
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We are seeking a skilled Customer Experience Advisor to join our Sensitive Claims team. As a hybrid role, you will work half your week from home and half in our Cardiff office.
Key Responsibilities- Use proactive and reactive contact to understand customer needs and provide updates via various channels.
- Consider vulnerable customers' circumstances and take additional steps to support them.
- Ensure knowledge of legislative, regulatory, and internal process requirements.
- Communicate with customers or their loved ones during serious illness or bereavement claims.
- Develop strong communication and administration skills to support customers.
- A platform to build a career within a big and successful company.
- A performance-related bonus plan and valuable share schemes.
- Generous pension contribution and life assurance.
- Private medical insurance and competitive family leave.
- Participate in our electric car scheme and enjoy discounts on high street stores and online.
Legal & General is a leading financial services group and major global investor. We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.
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