Senior Service Advisor
1 month ago
Senior Service Advisor Role Overview
At Pendragon Group, we're seeking a skilled Senior Service Advisor to join our team. As a Senior Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities:
- Provide estimates, booking, and scheduling service/repair work
- Advise on recommended courses of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories, and value products
- Be a main point of contact and offer support and guidance to customers and manage customer complaints
- Work with the aftersales team to provide coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader
Requirements:
- Previous/current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training, and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in a fast-paced environment
- Able to maintain customer service levels whilst meeting KPIs and deadlines
About Pendragon Group
We're a leading automotive retailer, and we're committed to delivering exceptional customer experiences. We thrive in a fast-paced environment where collaboration is key, and we empower our team members to bring out the best in themselves and others. If you're passionate about delivering outstanding customer service and have the skills and experience to match, we'd love to hear from you.
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