Customer Experience Advisor

6 months ago

London, United Kingdom Pendragon Group Full time

Customer Experience Advisor

Stratstone Jaguar Land Rover Mayfair

Basic Salary of £30,000 with £2,000 bonus , pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service

Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?

As a Customer Experience Advisor, you’ll play a key part within one of our game-changing retailers, working with one of the best brands in the business and supported by our experienced leaders. You can learn, develop and further your career, no matter your background. You’ll be set up and supported with the resources, tools and experience you need to be at your best and bring out the best in others. Hard work and commitment go a long way here. If you have the attitude and drive, the doors are open.

At Stratstone, our Customer Experience Advisors are responsible for managing the influx of new and prospective enquiries received, through calls and all digital channels. You’ll provide customers with a warm introduction to our brand while collecting essential information about their needs and ensuring the enquiry is seamlessly transitioned to one of our seasoned Sales Executives.

If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home:

You’ll have the opportunity to be involved with:  

Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence Championing the enquiry process, supporting our Sales Executives with more niche or specific customer questions and requirements, ensuring each interaction is tailored to individual needs and preferences Collaborating with the Digital Expert/Marketing team to provide content for a variety of Social Media streams Providing in-depth insights to our associates about products and technological updates Securely maintaining accurate enquiry information and providing ad-hoc administrative support to our dealership

Do you have what it takes to be an Stratstone Associate? We’re looking for someone who is:

Equipped with previous customer experience, preferably within the automotive or retail industry A collaborative team player, who is open to new ideas and appreciates the difference that each person makes  Confident communicator who can engage, build authentic relationships and establish strong rapport with our customers Proficient in utilising computer systems with full knowledge of Microsoft packages Passionate for our industry, the people who work in it and the people we serve 

At Pendragon, Together, We’re Unstoppable:

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. 

Embrace the Gift of Movement:

We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential.

  • Customer Experience Advisor

    2 weeks ago

    London, United Kingdom CV-Library Full time

    Exciting Opportunity Alert! Join Rendall & Rittner as a Customer Experience Advisor!  Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Customer Experience Advisor. Do you strive to deliver excellent customer service? Then is an incredible career...

  • Customer Experience Advisor

    6 days ago

    London, Greater London, United Kingdom Antony James Recruitment Ltd Full time

    Job DescriptionAs a Sales Advisor, you will be at the forefront of the customer experience, crafting unforgettable moments for clients and helping them make meaningful, well-informed decisions about their jewellery. Your role will extend beyond traditional sales—becoming an expert in the products you offer and guiding customers through a personalised,...

  • Customer Experience Advisor

    1 week ago

    London, United Kingdom CV-Library Full time

    Exciting Opportunity Alert! Join Rendall & Rittner as a Customer Experience Advisor!  Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Customer Experience Advisor. Do you strive to deliver excellent customer service? Then is an incredible career...

  • Customer Experience Advisor

    5 months ago

    London, United Kingdom Stratstone Jaguar Land Rover Full time

    **Customer Experience Advisor** **Stratstone Jaguar Land Rover Mayfair** **Basic Salary of £30,000 with £2,000 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...

  • Customer Experience Advisor

    6 months ago

    London, United Kingdom Quadient Full time

    **Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day,...

  • Customer Service Assistant

    5 months ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    6 months ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Style Advisor

    1 month ago

    London, Greater London, United Kingdom The Foschini Group TFG London Full time

    About the RoleWe are seeking a highly motivated and customer-focused Style Advisor to join our team. As a Style Advisor, you will be responsible for delivering an exceptional customer experience, providing personalized styling advice, and promoting our premium products.Key ResponsibilitiesActively engage with customers, providing consultative sales advice...

  • Customer Experience Advisor

    7 days ago

    London, Greater London, United Kingdom Club Med Full time

    Customer Experience AdvisorThis role involves delivering exceptional customer service and creating tailored travel experiences for clients.Mission 1: Provide Exceptional Customer ServiceCreate a welcoming and supportive environment for clients, proactively addressing their needs and resolving issues efficiently.Mission 2: Craft Personalized Travel...

  • Telephony and Customer Experience Advisor

    7 days ago

    London, Greater London, United Kingdom DNA Payments Ltd Full time

    We're looking for a talented Telephony and Customer Experience Advisor to join our team in Hull.The successful candidate will be responsible for handling customer calls, emails and online chats, resolving issues promptly and efficiently. Key responsibilities include:Providing exceptional customer service through effective communication and problem-solving...

  • Platform Support Advisor

    5 months ago

    London, United Kingdom Resident Advisor Full time

    Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a...

  • Customer Experience Advisor

    4 weeks ago

    London, Greater London, United Kingdom Octavia Full time

    We are seeking a Customer Experience Advisor to support our Customer Contact Team on a bank contract, working closely with our Housing Management Team. As our customer's first point of contact, you will ensure timely, accurate, and positive responses to their inquiries, achieving performance targets and high satisfaction rates.About the RoleThe key...

  • Sales Advisor

    2 days ago

    London, Greater London, United Kingdom Sky Full time

    Job DescriptionThis is a fantastic opportunity to work for Sky, a leading media and telecommunications company. As a Retail Sales Advisor, you will be responsible for promoting and selling Sky products to customers in a retail environment.Your main responsibilities will include:Selling Sky products and services to customers with a salary range of £25,000 -...

  • Service Advisor

    3 weeks ago

    London, Greater London, United Kingdom Pendragon Group Full time

    Service Advisor - An Unparalleled Premium ExperienceWe are seeking a skilled Service Advisor to provide exceptional customer service to our valued clients. As a key member of our team, you will be responsible for managing customer service bookings, offering expert advice, and ensuring a seamless experience throughout the service process.Key...

  • Senior Service Advisor

    1 month ago

    London, Greater London, United Kingdom Pendragon Group Full time

    Senior Service Advisor Role OverviewAt Pendragon Group, we're seeking a skilled Senior Service Advisor to join our team. As a Senior Service Advisor, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Providing estimates, booking, and scheduling...

  • Service Advisor

    4 weeks ago

    London, Greater London, United Kingdom Lookers Full time

    OverviewLookers Volkswagen BatterseaContract Type: Permanent, full-timeSalary: £36,800 OTE (including £30,000 to £32,000 basic depending on experience, plus bonus)Hours: Monday-Friday 08:00-17:30, Saturday 08:00-12:30 rotaWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Volkswagen Battersea. As a Service...

  • Senior Customer Experience Advisor

    6 months ago

    London, United Kingdom CCP Full time

    On behalf of an ever-expanding pharmaceutical company, we are recruiting for a Senior Customer Experience Advisor (German Speaking) to join a young, ambitious, and successful organisation on a hybrid basis. If you have experience as Senior Customer Experience Advisor or a genuine passion to help improve a contact centre, we would love to hear from you! It is...

  • Customer Experience Lead

    1 month ago

    London, Greater London, United Kingdom Abbott Full time

    Job Title: Senior Customer Experience AdvisorAt Abbott, we're shaping the future of healthcare with innovative technologies like Lingo, a biosensing platform that empowers individuals to make informed decisions about their health and nutrition.As a Senior Customer Experience Advisor, you'll be part of our escalation team, handling complex customer inquiries...

  • Customer Experience Advocate

    4 days ago

    London, Greater London, United Kingdom EE Retail Full time

    Job Title: Retail Sales AdvisorLocation: Walton on ThamesJob Type: Full-timeDescriptionWe are seeking a highly skilled and motivated Retail Sales Advisor to join our team at EE Retail. As a Sales Advisor, you will play a critical role in driving business success and meeting sales targets. With a strong focus on delivering exceptional customer experiences,...

  • Customer Experience Advisor

    5 months ago

    London, United Kingdom Crew Clothing Head Office Full time

    **Customer Experience Advisor - 39 Hours Per Week. Based in Bishop's Stortford (3 Month FTC)** At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in...