Customer Experience Advisor

5 months ago

London, United Kingdom Quadient Full time

**Connect with Quadient**

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career - and help our future-focused team lead the way.

**Customer Experience Advisor (Hybrid)**

We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.

Opportunity is offered hybrid at our Stratford, London office.

**Your role in our future**
- You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.
- You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.
- We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.

**Your profile**
- You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.
- You’re excellent on the phone, personable and confident in talking to customers
- You demonstrate creative problem-solving approach
- You’re organised, and can manage multiple, simultaneous assignments
- You’re self-motivated with the ability to work under pressure and to challenging deadlines

LI-CS28

LI-Hybrid

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

**Rewards & Benefits**

**Flexible Work**: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

**Endless Learning**: Access global opportunities for growth through our 24/7 online learning platform.

**Inclusive Community**: Join diverse communities and engage in our Philanthropy program.

**Comprehensive Rewards**: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

**Caring for Wellbeing**: Access our complimentary employee assistance program for mental health support.

**Be yourself at Quadient**

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
- This includes being an Affirmative Action Employer in the United States.

**People. Connected.

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