Customer Service Advisor 12mth Maternity Cover
6 months ago
Customer Service Representative - Nuneaton
Working 45 hours Mon-Fri (between the hours of 07.00 and 18.00 with 30 mins lunch) with one in three Saturday mornings paid as overtime.
Paying up to £30,000 dependent on experience
Overview:
In Particular:
- To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
- To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
- To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
- To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
- To inform customers of completion times and payment methods.
- To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist the Dealer Point Manager in invoice query resolution and debt recovery.
- To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
Key Skills / Competencies:
- Familiarisation of booking times
- To understand relevant systems relating to the Service Department including changes and on-going developments with familiarisation of vehicle parts.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems
**Benefits**:
- 25 days holiday and rising with service
- Matched Contributory Pension Scheme to 5%
- Cash Back Health Scheme
- Employee discounts across Retailers, Services, Cinema's
Renault Truck Commercials is an Equal Opportunity Employer
Pay: Up to £30,000.00 per year
**Benefits**:
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
**Experience**:
- Vehicle Industry Customer Service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: 13507
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