Customer Service Team Leader

2 weeks ago


Nuneaton, United Kingdom CV-Library Full time

Location: Nuneaton
Contract type: Full time
Hours: 40 hours per week
Salary: £30,000, plus 30 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
 
About the role

Relationships mean everything to us, this one is particularly special, and you’ll have an important part to play leading a team of customer service advisors to delivery exceptional service to yhe McLaren retailers.  You will support the management of aftersales customer services on behalf of McLaren in accordance with contractual requirements.
 
We don’t just have a way of working, we have The Unipart Way.  It allows everyone in our team to pursue their own personal and professional goals to a world class level.   You’ll have a key role to play in helping your team go ‘From Gate to Great’, and all the opportunities that go with it.
 
As part of your key responsibilities you’ll:

Ensuring resolution times are monitored and that you are actively seeking ways to improve the overall resolution time through implementation of creative continuous improvement initiatives. 
Ensure at all times that KPIs are maintained. 
Provide performance reports on individual members of your team and as an overall team.
Proactively review our internal procedures including but not limited to our decision tree and SOP’s. 
Be the first point of escalation for the CS team, retailers and all client queries, ensuring you own, coordinate and lead the response process, whilst always keeping stakeholders informed and updated throughout this process and seek creative solutions to resolve any complaints/queries as quickly as possible.
Act as the lead point in the setup of new retailers, ensuring training is delivered on time to enable a smooth onboarding process for all parties, McLaren, Unipart & Retailer. 
Motivate and support your team to improve morale, team work, absence, performance, quality and conduct. 
Work in conjunction with the McLaren team to ensure a positive working relationship at all levels, leading to trust and advocacy scores of 8+ being maintained for the account.

About You

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role

Excellent Customer Services skills supported by good commercial understanding,
Good communication skills, with an ability to influence 
Previous management / leadership experience, ideally within a similar role
Ability to deliver results and maintain excellent service delivery 
Ability to manage customer and stakeholder relationships
Good Microsoft Excel Skills
Strong planning, organising and time management skills
Experience in SAP Analytics Cloud /Business Objects / BW
 
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies.  We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales.  As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.

You may have experience in the following: Customer Service Supervisor, Client Services Team Leader, Customer Care Manager, After-Sales Support Team Leader, Service Delivery Coordinator, Operations Support Lead, Client Services Coordinator, Customer Support Supervisor, Customer Success Lead, Call Centre Supervisor, Customer Engagement Lead, Relationship Manager, Customer Operations Supervisor, Customer Experience Manager, Customer Support Manager, etc.

REF-(Apply online only)



  • Nuneaton, United Kingdom AMJ Recruitment Full time

    AMJ Recruitment are recruiting for one of our prestigious clients based in Nuneaton, for a **Customer Experience/Performance Team Leader** to join their growing team. **Term -** Permanent **Salary -** £28000 - £30000 per annum (DOE) **Working Hours - **Day Shift (Monday - Friday) - 35.25 hours per week. **Start Date -** ASAP **Job Overview**: An...

  • Team Leader

    5 months ago


    Nuneaton, United Kingdom Card Factory Full time

    Job Introduction **Location:Nuneaton** **Contracted Hours Available:9** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Team Leader

    5 months ago


    Nuneaton, United Kingdom Packaging Services Europe Ltd Full time

    **Team Leader** Hours 06:30am - 16:00pm Monday - Friday We are looking for an experienced Team Leader to join our team. As a team leader you will know what it takes to lead a successful team and to deliver excellent customer service. You will be working in our food processing warehouse where no two days are the same. Leading a team of approximately 10...


  • Nuneaton, Warwickshire, United Kingdom Triton Showers Full time

    About the Role:We are seeking a highly motivated and flexible team player to join our Customer Experience department as a Specification Team Leader. Reporting to the CX Manager, this role will be the primary contact in working across departments to ensure we retain and gain contract sales and grow our market share further in the specification sector.Key...

  • Retail Team Leader

    4 weeks ago


    Nuneaton, Warwickshire, United Kingdom Sense Full time

    About the RoleSense is a charity that helps people with complex disabilities. We believe that everyone should be able to communicate and experience the world. As an Assistant Shop Manager, you will be part of a team that delivers excellent customer service and raises vital income for the charity.The successful applicant will need to be self-motivated,...

  • Warehouse Team Leader

    5 months ago


    Nuneaton, United Kingdom Euro Car Parts Limited Full time

    **Job Overview**: LKQ Leisure and Marine are the UK's leading aftermarket distributor of parts and accessories to the static & touring caravan, motorhome and **marine** sectors. As a Team Leader you will help develop operational standards which link to the organisation’s strategy, driving high performance amaximising profits and ensuring delivery on our...

  • Branch Team Leader

    3 weeks ago


    Nuneaton, Warwickshire, United Kingdom Connells Group Full time

    OTE: £28,000 - £33,000, Profit Share, Company Car, Uncapped CommissionExcel as a manager with a supportive Area Manager and team to help you grow market share and develop your career.Industry leading training and developmentCompete for top achievers awardsCompetitive basic salary with uncapped commissionAs a successful Branch Team Leader at Connells Group,...

  • Pi Team Leader

    5 months ago


    Nuneaton, United Kingdom Euro Car Parts Limited Full time

    **Job Overview**: LKQ Leisure and Marine are the UK's leading aftermarket distributor of parts and accessories to the static & touring caravan, motorhome and **marine** sectors. As a PI Team Leader you are responsible for maintaining a world-class site, adhering to all Health & Safety procedures and developing talent in order to maximise our profit at every...

  • Warehouse Team Leader

    5 months ago


    Nuneaton, United Kingdom DB Schenker Full time

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to...

  • Care Team Leader

    4 weeks ago


    Nuneaton, Warwickshire, United Kingdom Runwood Homes Full time £15

    Job Title: Care Team LeaderAbout the Role: We are seeking a highly skilled and experienced Care Team Leader to join our team at Runwood Homes. As a Care Team Leader, you will play a vital role in ensuring the delivery of exceptional care to our residents.Key Responsibilities:* Collaborate closely with the Home Manager to enhance the skills of the care team*...

  • Culinary Team Leader

    3 weeks ago


    Nuneaton, Warwickshire, United Kingdom Elior Full time

    Elior UK is seeking a highly skilled and experienced Culinary Team Leader to join its team at Hartshill Academy.This role sits within our Education division – catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Elior UK, we're...

  • Warehouse Team Leader

    5 months ago


    Nuneaton, United Kingdom Pro1 Recruitment Ltd Full time

    Pro1 Recruitment are currently looking for an experienced Warehouse Team Leader for a company based in the Nuneaton area. MUST HAVE OWN TRANSPORT DUE TO LOCATION OF WORK. This will be working with a reputable company, on a temp-perm contract. This will be working in a dry food processing environment, this will include working with products containing...


  • Nuneaton, United Kingdom DB Schenker Full time

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to...

  • Care Team Leader

    2 months ago


    Nuneaton, United Kingdom CV-Library Full time

    Experienced Care Team Leader Location - Nuneaton Hours - 37.5 hours per week Pay Rate - £12.59 per hour + £7.83 per hour sleep night rate CareTech is a person-centred Care Company, which provides quality of care to adults. We enable young people and adults with complex needs to make their own life choices, and to develop confidence and...


  • Nuneaton, Warwickshire, United Kingdom George Eliot Hospital NHS Trust Full time

    Job SummaryTheatre Team LeaderWe are seeking a highly skilled and experienced Theatre Team Leader to join our team at George Eliot Hospital NHS Trust. As a Theatre Team Leader, you will be responsible for managing a team of practitioners, ensuring the development and maintenance of high standards of Perioperative care.Main ResponsibilitiesSupport the Senior...

  • Warehouse Team Leader

    5 months ago


    Nuneaton, United Kingdom WARP Snacks Full time

    **About WARP SNACKS**: PROPER and Eat Real were born out of a belief that healthy snacks should taste great. In 2021, we joined forces as WARP to fire up the healthy snacking revolution. To set the bar for how better, more sustainable, snacking is done. In coming together, we supercharge our vision to take better for you snacking global. So there has never...

  • Warehouse Team Leader

    5 months ago


    Nuneaton, United Kingdom WARP Snacks Full time

    **About WARP SNACKS**: PROPER and Eat Real were born out of a belief that healthy snacks should taste great. In 2021, we joined forces as WARP to fire up the healthy snacking revolution. To set the bar for how better, more sustainable, snacking is done. In coming together, we supercharge our vision to take better for you snacking global. So there has never...

  • Customer Service

    5 months ago


    Nuneaton, United Kingdom Mana Resourcing Ltd Full time

    The successful Customer Service Specialist will be required to do the following: - Contact clients who have queries, service issuses or have requested to cancel the service. - You will be the first point of contact for any issues or concerns raised. - To be the key person for receiving member complaints and retention opportunities - To be the key person for...


  • Nuneaton, United Kingdom dbschenker Full time

    Your tasks Join Our Dynamic Team: Import & Export Linehaul Team Leader at DB Schenker! Are you a seasoned logistics professional with a passion for leading high-performing teams? Look no further! We're seeking a Linehaul Team Leader to take charge of our bustling Import and Export freight department within our land division. Location : Nuneaton,...

  • Service Desk Team Lead

    6 months ago


    Nuneaton, United Kingdom Holland & Barrett Full time

    About Engineering at Holland & Barrett We are investing heavily in technology as the key driving force in delivering great customer experience with personalised wellness journeys both online and in-store, along with convenience in service and delivery, and with increasing product propositions. We are putting our efforts in building the right solutions over...