Customer Service Team Member

17 hours ago


Nuneaton, Warwickshire, United Kingdom Ocado Logistics Full time
Delivering Quality and Convenience
Ocado Logistics seeks an experienced Customer Service Team Member to join our team in delivering exceptional customer experiences. As a vital part of our logistics operations, you will be responsible for ensuring timely and efficient delivery of top-quality products to our customers. This role requires a strong work ethic, excellent communication skills, and the ability to work well under pressure.

About the Role
We are looking for a highly motivated and organized individual who can effectively manage multiple tasks and prioritize responsibilities. You will be working as part of a close-knit team, interacting with customers, and resolving any issues that may arise during deliveries. Your primary objective will be to deliver outstanding customer service while maintaining a high level of product quality and safety standards.

Key Responsibilities
- Deliver high-quality products to customers on time and in a professional manner
- Resolve customer complaints and issues efficiently and effectively
- Collaborate with colleagues to ensure seamless delivery operations
- Maintain accurate records and reports of delivery activities

Requirements and Qualifications
- Full UK or EU driving license is required
- Ability to lift heavy objects (up to 25kg) regularly
- Strong communication and interpersonal skills
- Basic computer skills and familiarity with inventory management systems

Benefits and Compensation
- Competitive hourly pay rate: £12.66 per hour
- Enhanced overtime rates apply for Monday-Saturday evening shifts and Sunday premium shifts
- Company pension plan with up to 7% matched contributions after 3 months
- Comprehensive benefits package, including life insurance, digital health and wellbeing services, and shopping discounts

Working Conditions
- Shifts will include evenings and weekends, with some flexibility to adapt to changing operational needs
- Paid breaks will be provided throughout your working hours
- You will receive your shift rota up to 13 weeks in advance

What We Offer
- A supportive and inclusive work environment that values diversity and promotes career growth
- Opportunities for career progression within the company
- Access to exclusive benefits and discounts through our employee portal

With Ocado Logistics, you'll have the chance to develop your skills and contribute to the success of our business.

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