Customer Service Team Member
17 hours ago
Ocado Logistics seeks an experienced Customer Service Team Member to join our team in delivering exceptional customer experiences. As a vital part of our logistics operations, you will be responsible for ensuring timely and efficient delivery of top-quality products to our customers. This role requires a strong work ethic, excellent communication skills, and the ability to work well under pressure.
About the Role
We are looking for a highly motivated and organized individual who can effectively manage multiple tasks and prioritize responsibilities. You will be working as part of a close-knit team, interacting with customers, and resolving any issues that may arise during deliveries. Your primary objective will be to deliver outstanding customer service while maintaining a high level of product quality and safety standards.
Key Responsibilities
- Deliver high-quality products to customers on time and in a professional manner
- Resolve customer complaints and issues efficiently and effectively
- Collaborate with colleagues to ensure seamless delivery operations
- Maintain accurate records and reports of delivery activities
Requirements and Qualifications
- Full UK or EU driving license is required
- Ability to lift heavy objects (up to 25kg) regularly
- Strong communication and interpersonal skills
- Basic computer skills and familiarity with inventory management systems
Benefits and Compensation
- Competitive hourly pay rate: £12.66 per hour
- Enhanced overtime rates apply for Monday-Saturday evening shifts and Sunday premium shifts
- Company pension plan with up to 7% matched contributions after 3 months
- Comprehensive benefits package, including life insurance, digital health and wellbeing services, and shopping discounts
Working Conditions
- Shifts will include evenings and weekends, with some flexibility to adapt to changing operational needs
- Paid breaks will be provided throughout your working hours
- You will receive your shift rota up to 13 weeks in advance
What We Offer
- A supportive and inclusive work environment that values diversity and promotes career growth
- Opportunities for career progression within the company
- Access to exclusive benefits and discounts through our employee portal
With Ocado Logistics, you'll have the chance to develop your skills and contribute to the success of our business.
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