Ocl Team Leader
6 days ago
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
**Duties include**
- Oversee and adhere to defined strategy and, processes, staffing requirements for OCL.
- The Team Leader is to support in monitoring the performance of the OCL Team
- Continuous review and improvement of operational processes within the department. Responsible for Data Quality management. First escalation for operational issues
- Overseeing HR requirements of OCL staff (holidays / sickness etc via Schenker People)
- Provide regular updates on events which could impact the business/customer
- Provide Team Leader support in way of data and report driven department metrics (daily/weekly/monthly)
- Monitoring and updating daily KPI reports
- Assisting with the management of High-profile key accounts
- Micromanaging of smaller accounts
- Working with other in-house departments to arrange direct full loads of key account freight
- Utilising in house operating systems to produce shipping documentation
- Preparation of customs documentation in accordance with UK HMRC regulations
- Arrange collection of export freight and liaising with in house CoDi team
- Ensure all queries and complaints are investigated and responded to promptly
**About You**
This is an amazing opportunity to join a professional and motivated team, offering the chance to grow in a multi-functional environment, we are looking for someone who is ready to take on a new challenge and build their skill base.
- Ideally you will have experience within the land operations industry
- Team leader or supervisor experience is essential
- Ability to effectively coordinate team to support the department in meeting strict deadlines
- Able to drive performance and motivate team to achieve their potential
- Excellent organisational skills and the ability to manage your time effectively
- Demonstrable experience of excellent customer service essential
- Knowledge of customs formalities is highly desirable but not essential
- Must be a clear and concise communicator
- Ability to always develop and maintain good working relationships across all levels of business
- Ability to deliver while multitasking including excellent attention to detail
- Strong communication and relationship building skills (within Business Services across Europe and towards SMT)
- A positive attitude and a pro-active approach
Chancengleichheit und selbstbestimmte Teilhabe Schwerbehinderter und Gleichgestellter sowie eine respektvolle Zusammenarbeit sind innerhalb des DB Konzerns fest verankerte Grundsätze. Deshalb werden schwerbehinderte Bewerber bei gleicher Eignung bei bevorzugt berücksichtigt.
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