Access Team Administrator
2 months ago
We are seeking a highly motivated individual to join Stockport Access Team within the Mental Health Services at Stepping Hill Hospital. The individual will be required to provide comprehensive administrative support to our practitioner's, ensuring work is produced effectively and efficiently in accordance with Trust policies and procedures, whilst maintaining consistently high standards at all times.
Post holder must have good organisational skills with the ability to organise their own workload with some supervision.
Good communication skills with the ability to communicate with a range of people at all levels both internally and externally using empathy and diplomacy.
Confident whilst using the telephone to deal with enquiries from patients and other professionals.
This is a busy environment and therefore the post holder must be able to work under pressure and deal with conflicting demands.
The post holder must be self motivated and reliable.
The Access Team is the single point of entry into mental health services within the Stockport Borough.
Our admin team are committed to delivering comprehensive admin support to the Team manager and practitioners within the service as well as having regular contact with our consultants and other related departments within the mental health services.
- Responsible for prioritising and planning own workload on a day to day basis.
- Produce and distribute documents such as letters, memos, reports, managerial documents, mail-shots, flyers, training packages and presentations, etc. using appropriate software, as requested by the manager.
- Make and receive telephone calls using courteous manner, whilst accurately and clearly transcribing, often complex, messages using own discretion / judgment to prioritise appropriate contact with team members.
- Co-ordinate referrals to the multi-disciplinary team.
- Deal with, and respond to, enquiries from a variety of organisations and individuals in a sensitive and confidential manner.
- Confidential handling of patient information / data, which can be both complex and sensitive.
- Service meetings including the preparation, collation and circulation of agendas and papers in advance of the meeting. Attend meetings and produce minutes for circulation to group members as soon as possible following the meeting.
- Service meetings including the preparation, collation and circulation of agendas and papers in advance of the meeting. Attend meetings and produce minutes for circulation to group members as soon as possible following the meeting.
- Open, stamp and record incoming / outgoing mail, distributing as appropriate in a timely manner.
- Establish and maintain effective filing / record keeping systems and arrange the archiving of such documents / records as necessary.
- General administrative duties including faxing, photocopying, binding where appropriate.
- To work flexibly from other bases as required. You may also be required to work from other trust bases.
- Provide administrative support to the team with servicing meetings, training and clinics.
- Processing of invoices.
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