Administrator

3 weeks ago

Stockport, United Kingdom Pennine Care NHS Foundation Trust Full time

We are seeking to recruit a highly motivated Administration Assistant to work within our Access Team, which forms part of the Mental Health Services in the Stockport borough. The role of Administrator is to provide comprehensive clerical/secretarial support to the Access team practitioners/ team managers ensuring work is produced effectively and efficiently and in accordance with Trust standards, policies and procedures at all times.

Post holder must have excellent organizational skills with the ability to work both as part of a team and on their own initiative.

Good communication skills with the ability to communicate with a range of people at all levels both internally and externally using empathy and diplomacy.

Confident whilst using the telephone to deal with enquiries from patients and other professionals.

This is a busy environment and therefore the post holder must be able to work under pressure and deal with conflicting demands.

The post holder must be self motivated, flexible and reliable.

The post holder will have excellent I.T and typing skills and understand the importance of confidentiality

The Access Team is the single point of entry into mental health services within the Stockport Borough. Our admin team are committed to delivering comprehensive admin support to the Team Manager and Practitioners within the service as well as having regular contact with our consultants and other related departments within Mental Health.

This is an exciting opportunity to join a well established and supportive team dedicated to delivering a quality, high standard package of care to communities within the Stockport Borough.

Job Summary
To provide efficient and effective administration support to the Access Team.

To undertake the administration of all referrals received into the team.

To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.

Main Duties and Responsibilities
- To undertake the comprehensive administration of all referrals received into the teams.
- To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
- To collate all relevant available information to enable the effective management of referrals received by the team.
- To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
- To order and maintain sufficient levels of stationery and supplies for the Team.
- To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
- To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
- To continuously review administrative processes within the team and contribute to the ongoing development of the service with the Administration Manager
- To work with and support the manager of the Team.
- To work with and support the Team in their day to day work.
- Organise and maintain an efficient and effective filing system.

AFC 9/11/22 JME 22 Access Team Administrator Band 3
- Control and maintenance of health care records (including archiving and culling) as per Records Management Policy.
- To undertake such other tasks that may be required from time to time by the professional staff within the Teams.

This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.

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