Administrative and Customer Service Assistant

4 months ago

Worksop, United Kingdom Kybotech Full time

We are seeking friendly and patient Administrative and Customer Service Assistants to join our growing team. In this role, you'll be the voice of our company, providing exceptional support to customers regarding our line of garden products and outdoor living solutions.
**Key Responsibilities**:

- Handle high volumes of inbound/outbound customer calls and inquiries via phone and live chat (approx. 100 contacts per day)
- Diagnose and resolve customer issues related to orders, shipping, product information, and potential damages
- Provide detailed product guidance and troubleshoot technical problems
- Document all customer interactions and update records in our CRM system
- Achieve first-time resolution and deliver outstanding customer experience
- 1-2 years of direct customer service experience, preferably in a call centre environment
- Proven track record of providing exceptional customer experiences
- Skilled at prioritizing and resolving multiple customer inquiries efficiently
- Thrives in a fast-paced, high-volume environment while maintaining composure
- Adaptable problem-solver able to quickly diagnose and troubleshoot issues
- Deeply passionate about delivering best-in-class service
- Excellent time management abilities to meet metrics like call handling times
- Resilient team player with a positive, customer-focused attitude

**Not Suitable For**:

- Individuals with poor communication or active listening skills
- Those who become easily flustered or frustrated in fast-paced environments
- People with weak attention to detail or inability to follow procedures
- Anyone unwilling to routinely handle high call volumes

**Key Characteristics**:

- Excellent verbal and written communication abilities
- Highly organised with strong multi-tasking skills
- Remaining calm, composed, and professional under pressure
- Troubleshooting mindset to investigate and resolve complex issues
- Positive, team-player attitude with a desire to learn

**About Kybotech Group**: Kybotech is an innovative leader in the e-commerce and manufacturing sectors, dedicated to delivering high-quality garden buildings, furniture, and lifestyle products. With a commitment to excellence and sustainability, we've been transforming outdoor living spaces for over two decades. Our collaborative culture, driven by creativity and a forward-thinking approach, empowers our team to excel and grow professionally within a supportive and dynamic environment.

**Requirements**:
**Requirements**:

- Previous experience in a customer service, call center, or client support role
- Strong verbal and written communication abilities
- Excellent active listening and problem-solving skills
- Proficiency with computer systems and comfortable learning new technologies
- Ability to multi-task, prioritize, and stay calm under pressure
- Meticulous attention to detail and record-keeping
- Experience with large/bulky products is a plus

**Benefits**
- Competitive Salary: We offer a competitive salary band within the market.
- Professional Development: We encourage continuous learning and professional development. We provide resources and support for courses and certifications that enhance your skills and contribute to the business.
- Team Environment: You will be part of a team-driven environment where collaboration and mutual respect are the norm.
- Health and Wellbeing: We value our employees' health and wellbeing, and are committed to providing a safe and healthy workplace.
- Variety of Work: As part of a diverse business group, you'll have the opportunity to work across different business units and industries, providing a rich and varied experience.

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