Customer Service

4 days ago


Worksop, United Kingdom Emprego UK Full time

Salary:
£22,258.50 to 24,282
- Region:
Worksop
- Job Type/Function:
Transport
- Contract Type:
Permanent
- Total number of weekly/annual hours:
37.5

Pay Rate: £22,258.50 to £24,282
Shift Pattern: Monday-Friday
Contract Type: Permanent (Full-Time)
Location: Manton Wood (S80 3FY)

DHL, an award winning global supply chain business is seeking a Customer Service and Debrief Administrator to play a vital role coordinating and developing our strategic relationship with our customer on site at Manton Wood. In this role you will support the successful delivery of customer services debrief through utilising the systems, query resolution & proactive communications

**WHAT DOES THE ROLE ENTAIL?**
- Proactive and reactive communication with customers
- Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
- Liaising with planning and transport regarding late and failed deliveries as well as re-booking
- Supporting the continuous improvement of customer services department

**WHAT DO WE NEED FROM YOU?**
- Excellent communication and interpersonal skills
- Customer Services experience
- Good conflict management experience
- Experience using the Transport Management System, Microlise

**WHY CHOOSE US?**

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme

**OUR APPROACH TO DIVERSITY & INCLUSION**

**BE AN ESSENTIAL PART OF EVERYDAY LIFE**

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers



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