Help Desk Technical Consultant

7 months ago


Stockport, United Kingdom Sharp UK Full time

Great career opportunity to join our helpdesk team based in Stockport as a **Helpdesk** **Technical Consultant**

You will help to provide customer support for our MFPs (Multi-Function Printers) and Audio-Visual Solutions products, including networking, connectivity and dealing with end user support requests

**Key Responsibilities**:
Working as part of the helpdesk team to provide end user support around MFP connectivity issues via telephone and remote access.

Carry out chargeable calls where applicable.

Assist with internal training for new and existing helpdesk technicians.

Manage and ensure queries follow the correct processes and are dealt with efficiently.

Access software updates, drivers, knowledge bases and FAQ resources on the internet/Intranet to aid in problem resolution
Creating and updating user guides as required
Ensuring that a professional, customer focused approach is followed at all times
Being open to learning new skills and products.

Attending team meetings and training courses.

**Person Specification**:
Good understanding of IT and technology including networking

Good IT and PC Skills, especially MS Office / Teams

Demonstrable technical and analytical problem-solving approach to difficult situations

Ability to prioritise multiple complex tasks whilst working to tight deadlines.

Evidence of delivering a “customer excellence approach”.

Effective oral and written communication skills on both technical and non-technical issues

Ability to plan and organise self effectively.

Team Player

Capable of building relationships with customers, call control, engineers and sales

Ability to provide a patient and professional phone manner.

**About Sharp Business Systems UK Plc**

By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction. We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person



  • Stockport, Stockport, United Kingdom Manchester Digital Full time

    About the RoleAs a Technical Help Desk Analyst, you will be the first point of contact for customers experiencing technical difficulties. You will provide timely and effective solutions, ensuring that customers are satisfied with the level of service they receive.The successful candidate will have excellent communication skills, both written and verbal, and...

  • Help Desk Technician

    2 weeks ago


    Stockport, Stockport, United Kingdom iO Associates - UKEU Full time

    Job SummaryWe're seeking a highly skilled Help Desk Technician to join our team at iO Associates - UK/EU. As a Help Desk Technician, you'll be responsible for providing technical support and ensuring the smooth operation of our office systems.About the RoleThe Help Desk Technician will be responsible for troubleshooting hardware and software issues,...

  • Help Desk Technician

    1 month ago


    Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full time

    About the RoleGrassroots Recruitment Limited is working with a leading Stockport employer to find a skilled Help Desk Technician to join their technical support team. The ideal candidate will have experience in resolving IT Support requests and working with internal teams to identify and resolve technical issues.Key Responsibilities:Provide exceptional...


  • Stockport, Stockport, United Kingdom Manchester Digital Full time

    Job DescriptionIn this role as a Help Desk Technician, you will be responsible for providing technical support to clients. The salary range for this position is £32,000 - £48,000 per annum.DutiesProvide prompt and professional support to clients via phone, email, or in-person.Analyze and troubleshoot technical issues using various tools and...

  • Help Desk Coordinator

    2 weeks ago


    Stockport, Stockport, United Kingdom Forrest Recruitment Careers Full time

    Job Title: Help Desk CoordinatorAbout the Role:We are seeking a skilled and organized individual to fill the position of Help Desk Coordinator. As the first point of contact for clients and contractors, you will be responsible for supporting them with queries, inputting new jobs onto the in-house system, and ensuring that jobs are completed within the...


  • Stockport, Stockport, United Kingdom Manchester Digital Full time

    About the RoleThis 1st & 2nd Line IT Support Analyst position is a fantastic opportunity to work with a leading software development house in Manchester. The salary for this role is approximately £35,000 per annum.ResponsibilitiesDevelop and maintain strong relationships with clients through regular communication.Analyze and resolve technical issues in a...

  • Help Desk Specialist

    2 weeks ago


    Stockport, Stockport, United Kingdom Business Computer Projects Full time

    Business Computer Projects is seeking a skilled Technical Customer Support Analyst to join our team as a leading supplier of software to the retail and wholesale sector. This is a unique opportunity to work closely with customers to identify, diagnose and resolve their issues, while also being involved in customer implementation work and supporting other...

  • Technical Consultant

    12 hours ago


    Stockport, United Kingdom Sharp Full time

    IT Systems Engineer Location - Stockport Salary - Competitive Benefits - See below Permanent Are you a talented and motivated IT professional? Committed to developing your career in IT? If the answer is yes, please read on! Complete I.T. is set apart from our competitors due to the fantastic levels of service we provide to our clients, and the...


  • Stockport, Stockport, United Kingdom VCG Technology Services Full time

    About VCG Technology Services LimitedWe provide cutting-edge technology services to organisations, prioritising technology investments that drive value and success.Role Overview:As a Technical Service Desk Technician, you will play a critical role in supporting our customers' technology needs. Your responsibilities will include troubleshooting and resolving...


  • Stockport, United Kingdom ITECCO Full time

    Role: Service Desk Technician **Salary**: £25,000 - £27,000 Location: Stockport, Greater Manchester I am working with a well-established Managed Service Provider located in Stockport who are currently undergoing an exciting time of growth. My client are looking to add a Service Desk technician to their team of likeminded engineers. - 1 year of...


  • Stockport, United Kingdom Sharp Business Systems UK PLC Full time

    Job Title: - Helpdesk Technical Consultant - Company Name: - Sharp Business Systems UK PLC - Location: - Stockport - Advert Closing Date: - Job Number: - JO-2403-2209 - Work Type: - Permanent / Full Time - Great career opportunity to join our helpdesk team based in Stockport as a **Helpdesk** **Technical Consultant** You will help to provide customer...


  • Stockport, United Kingdom Erin Associates Full time

    **Service Desk Engineer - Stockport - Up to £25k**: - Windows, Apple, Windows Server, Active Directory, DNS_ This well-established organisation requires a driven and self-motivated IT Support Engineer to join their busy technical services team and motivate those around them. The key to this role is providing first class support to managed services...


  • Stockport, Stockport, United Kingdom Fichtner Consulting Engineers Ltd Full time

    Join Our TeamFichtner Consulting Engineers Ltd is a leading technical consultancy with a reputation built on over 30 years of successful projects in the UK and Ireland. We are seeking a highly skilled Lead Technical Consultant to join our team and contribute to the delivery of our mission to facilitate the investment and delivery of energy infrastructure...


  • Stockport, United Kingdom Sharp Full time

    Company Name: - Sharp Business Systems UK PLC- Location: - Stockport- Advert Closing Date: - Job Number: - JO-2403-2209- Work Type: - Permanent / Full Time- Great career opportunity to join our helpdesk team based in Stockport as a **Helpdesk** **Technical Consultant** You will help to provide customer support for our MFPs (Multi-Function Printers) and...


  • Stockport, United Kingdom CV-Library Full time

    Bridgeman Recruitment Services is a leading Construction Recruitment Consultancy, with a national presence and we are looking for an experienced Recruitment Consultant to join our team in Stockport. The role can offer you genuine scope to progress into more senior roles You will become part of an energetic and dynamic office, determined to further develop,...


  • Stockport, United Kingdom Bridgeman Recruitment Services Ltd Full time

    Bridgeman Recruitment Services is a leading Construction Recruitment Consultancy, with a national presence and we are looking for an experienced Recruitment Consultant to join our team in Stockport. The role can offer you genuine scope to progress into more senior roles You will become part of an energetic and dynamic office, determined to further develop,...


  • Stockport, United Kingdom SHARP BUSINESS SYSTEMS Full time

    Do you have customer service and networking experience? Are you confident? Do you work well within a team? If yes, please continue reading, to learn more about an exciting new role Sharp have a fantastic career opportunity to join our **technical helpdesk** team based in **Stockport as a Technical Consultant**. You will help to provide support for our...


  • Stockport, Stockport, United Kingdom What's On In Stockport Full time

    About the RoleWe are seeking experienced Solicitors, FCILEx or Licensed Conveyancers with expertise in residential or commercial property, having at least 4 years PQE, to join our consultancy on a consultancy, fee sharing basis. The ideal candidate will have skills in communication, problem-solving, and time management, with the ability to work independently...

  • Recruitment Consultant

    6 months ago


    Stockport, United Kingdom Tallgrass Recruitment Full time

    _**Are you looking for progression?**_ - **Are you looking for uncapped potential earnings...**_ - **Look no further.**_ **BUILD YOUR OWN DESK!** We are offering a very generous commission package with this role. **Salary**: £20,000 - £22,500 - DOE. & £100,000 OTE first year. **Duties**: - General Recruitment Consultant Duties. - Create Job Adverts...


  • Stockport, Stockport, United Kingdom What's On In Stockport Full time

    Salary and BenefitsAs a Conveyancing Consultant, you can earn up to 75% of your billing, making it an attractive opportunity for legal professionals seeking a career without limits. Enjoy benefits such as immediate access to accreditations and lender panels, hot-desking facilities, and technical head for ops, legal support and training.