Helpdesk Technical Consultant

3 months ago


Stockport, United Kingdom Sharp Business Systems UK PLC Full time

Job Title:

- Helpdesk Technical Consultant
- Company Name:

- Sharp Business Systems UK PLC
- Location:

- Stockport
- Advert Closing Date:

- Job Number:

- JO-2403-2209
- Work Type:

- Permanent / Full Time
- Great career opportunity to join our helpdesk team based in Stockport as a **Helpdesk** **Technical Consultant**

You will help to provide customer support for our MFPs (Multi-Function Printers) and Audio-Visual Solutions products, including networking, connectivity and dealing with end user support requests- **Key Responsibilities**:
Working as part of the helpdesk team to provide end user support around MFP connectivity issues via telephone and remote access.-
- Carry out chargeable calls where applicable.
- Assist with internal training for new and existing helpdesk technicians.
- Manage and ensure queries follow the correct processes and are dealt with efficiently.
- Access software updates, drivers, knowledge bases and FAQ resources on the internet/Intranet to aid in problem resolution
- Creating and updating user guides as required
- Ensuring that a professional, customer focused approach is followed at all times
- Being open to learning new skills and products.
- Attending team meetings and training courses.
- **Person Specification**:
Good understanding of IT and technology including networking
- Good IT and PC Skills, especially MS Office / Teams
- Demonstrable technical and analytical problem-solving approach to difficult situations
- Ability to prioritise multiple complex tasks whilst working to tight deadlines.
- Evidence of delivering a “customer excellence approach”.
- Effective oral and written communication skills on both technical and non-technical issues
- Ability to plan and organise self effectively.
- Team Player
- Capable of building relationships with customers, call control, engineers and sales
- Ability to provide a patient and professional phone manner.
- **About Sharp Business Systems UK Plc**
- By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction. We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.



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