IT Infrastructure Support Specialist

2 weeks ago


Stockport, Stockport, United Kingdom Interface Recruitment UK Full time

**General IT Support Role**

This is an exciting opportunity to join a global manufacturing and engineering firm with a global IT department. The IT team supports multiple sites across the UK, requiring great communication skills and flexibility.

The role involves supporting computer applications and platforms within an office and manufacturing environment. As a 1st and 2nd line focused IT Support Specialist, you will have the opportunity to get involved in various projects, including hardware refreshes, cyber security rollouts, software/database projects, and cloud migration.

  • Respond to technical assistance requests in person, via phone, and helpdesk.
  • Assist with diagnosing and resolving technical hardware and software issues.
  • Log all helpdesk interactions.
  • Redirect IT issues to appropriate resources.
  • Identify and escalate issues requiring urgent attention.
  • Create and maintain user accounts in Active Directory and Google Administration console.
  • Other duties and projects as assigned.

Required Skills and Experience

1-2 years experience in a helpdesk support role. Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk, and bespoke system support would be advantageous.

Benefits

25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking

Additional Benefits: Cycle Scheme + EAP + Enhanced Family Benefits



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