Helpdesk Technical Consultant
3 weeks ago
Do you have customer service and networking experience?
Are you confident?
Do you work well within a team?
If yes, please continue reading, to learn more about an exciting new role
Sharp have a fantastic career opportunity to join our **technical helpdesk** team based in **Stockport as a Technical Consultant**.
You will help to provide support for our MFPs (Multi-Function Printers) including networking, connectivity and dealing with end user support requests
It will involve triage, analysis of problems and resolution of incidents in relation to MFPs.
You will give support via telephone and remote access and ensure that a professional, customer focused approach is always adopted.
**Key Responsibilities**:
- Working as part of the helpdesk team to provide end user support around MFP connectivity issues via telephone and remote access.
- Liaising with Tier 3 Support where call involves solutions, following correct procedures in transferring call across.
- Organising and managing time effectively when dealing with customer queries and calls.
- Liaising with Sharp sales staff if an MFP needs additional keys, licenses or parts.
- Accessing software updates, drivers, knowledge bases and GAQ resources on the internet/Intranet to aid in problem resolution.
- Creating and updating user guides on MFPs as required
- Ensuring that a professional, customer focused approach is followed at all times
- Being open to learning new skills which could include our visual solutions or software solutions
- Attending team meetings and training courses.
**Person Specification**:
- Good understanding of IT and technology, specifically including networking
- Demonstrable technical problem-solving skills
- Excellent communication skills - ability to interact, face to face or by telephone, with customers and field-based technicians
- Customer orientated
- Capable of building relationships with customers, call control and sales
- Patient and professional phone manner
- An enthusiastic and positive approach - committed to maintaining a high-level service
- Effective verbal and written communication skills on both technical and non-technical issues
- Very customer orientated
- Well organised with ability to plan and organise self-effectively
- Great team player
**About Sharp Business Systems UK Plc**
By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction. We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Reference ID: JO-2208-1819
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